Field Service Engineer (UR & MiR Systems, Nevada)

Universal Robots USA • Reno, NV

135d

About The Position

As a Robotics Field Service Engineer, you will be responsible for delivering high-quality technical support for Universal Robots (UR) and Mobile Industrial Robots (MiR) systems. This role involves troubleshooting, repair, preventative maintenance, and customer training across North America. You will serve as a key technical resource, ensuring optimal system performance and customer satisfaction while identifying opportunities for continuous improvement and innovation. This is a customer-facing role requiring self-management, strong problem-solving skills, and extensive travel. You will collaborate with internal teams, distributors, and end-users to resolve complex issues and contribute to product development feedback.

Requirements

• Associate's or Bachelor's degree in Engineering, Mechatronics, Robotics, or a related technical field.
• Technical certifications in robotics or automation are a plus.
• Equivalent work experience may be considered in lieu of formal education.
• 3+ years in field service, robotics, automation, or electro-mechanical systems (Experience with 6-axis robots and AMRs preferred).
• Strong mechanical and electrical troubleshooting skills.
• Ability to read and interpret electrical schematics and control diagrams.
• Familiarity with PLCs, sensors, actuators, and industrial networking.
• Programming experience (C++, Python, Java) is a plus.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work effectively both under minimal supervision and collaboratively within a team.
• Proactive, curious, and solution-oriented mindset.
• Ability to lift up to 50 pounds.
• Valid driver's license with a clean driving record.
• Must be located within 90 minutes of a major airport.
• Willingness to travel up to 80% domestically and internationally.

Nice To Haves

• Technical certifications in robotics or automation.

Responsibilities

• Provide remote and on-site troubleshooting, diagnostics, and repair services for robotic systems and components.
• Perform scheduled maintenance to minimize downtime and extend system life.
• Maintain accurate service records, case documentation, warranty claims, and CRM updates.
• Deliver hands-on training and coaching to customers and internal teams on system operation, maintenance, and safety.
• Act as the voice of the customer by providing feedback to engineering and product teams regarding system performance, deficiencies, and desired enhancements.
• Maintain service tools, spare parts, and test equipment inventory.
• Identify upsell opportunities during service visits and support sales teams with technical insights.
• Maintain demo units and support technical setup for exhibitions and customer demos.
• Mentor junior technicians and collaborate with cross-functional teams to improve service delivery.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Flexible Spending Accounts
• Retirement savings plans
• Life insurance
• Disability insurance
• Paid vacation
• Paid holidays
• Tuition assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Bachelor's degree