Field Service Engineer, Ultrasound (Travel: Hudson Valley area to Northern New Jersey)

Philips•Morristown, NJ

6d•$31 - $49•Remote

About The Position

Field Service Engineer – Ultrasound (Remote/Travel: Hudson Valley area to North New Jersey ) Allow your passion for improving lives to shine in this role where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites . Your role: Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs . Understand the customer's business and competitive environment ; generate service revenue. Actively participate as a member of the regional work team ; work to improve team processes and id entify training gaps . Seek out opportunities to increase capability and capacity ( i.e. may be to become qualified in multiple modalities, learns new tools). Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork . Adhere to established training, quality, and safety requirements. Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively . Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems). Travel across the specified geography is required . The average driving time is 1-4 hours daily and may exceed 50% at times . Occasional overnight stays and travel by air and/or train may be .

Requirements

1 + years of experience in a diagnostic imaging (field or hospital-based) service environment or 3 + years ’ in electromechanical industr ies
ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment
Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred
Work in an office/home office and/or remote setting , as well as in a hospital/healthcare environment; adhere to requirements
Work flexible hours (based on business needs to include overtime, weekends, and on-call rotations)
Safely work with radiation sources and/or radioactive materials
w ear all required personal protective equipment
US work authorization is a precondition of employment
For this position, you must reside in or within commuting distance to Hudson Valley or Northern New Jersey

Nice To Haves

Preferred experience in modality
BSEE/BSEET/BSME/BSMET preferred

Responsibilities

customer relationship management
install, troubleshoot, service, and maintain equipment at customer sites
Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
Understand the customer's business and competitive environment
generate service revenue
Actively participate as a member of the regional work team
work to improve team processes and id entify training gaps
Seek out opportunities to increase capability and capacity
Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
Adhere to established training, quality, and safety requirements
Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
Travel across the specified geography is required