Field Service Engineer Team Leader

General Motors

3d • Remote

About The Position

The Team Leader of the GM Field Service Engineers (FSEs) oversees the team, focusing on personnel management, training, and daily operations to ensure optimal performance.

Requirements

• Proven leadership experience in managing a team.
• 5+ years of hands-on experience in an Automotive Dealership Service Department or equivalent vehicle diagnostics and repair.
• Proficient in MS Office applications (Word, PowerPoint, Excel, Outlook).
• Strong ability to manage, resolve, document, and close issues promptly while maintaining relationships with Regional Teams and Dealership Management.
• Track record of maintaining high customer satisfaction across multiple locations.
• Experience in creating and delivering specialized training, with the ability to work autonomously.
• This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.

Nice To Haves

• Associate or bachelor’s degree in engineering or automotive technology
• Current certifications in the following Automotive Service Excellence (ASE) Tests: A1-A9, plus Master Technician certification T1-T8, plus Master Technician certification L1-L4 certification
• Knowledge of LAN/WAN IT infrastructure, GM vehicle control systems, including controller area networks, GM LAN, Data Bus Diagnostic Tools (e.g., via TIS/GDS, NeoVi /V-Spy Intrepid Tools, Buffalo Tool, INCA Tool, etc.), Pico Scope and other diagnostic tools
• Knowledge of GM Global Connect Service Applications, GM Service Training College (GM STC) training web site and applications

Responsibilities

• Achieve performance goals through CAP objective development and employee reviews.
• Provide monthly performance updates (FSE Dashboard).
• Host operational and performance review meetings with management.
• Serve as the primary contact for Regional Aftersales Field Team members on FSE issues.
• Analyze data on FSE operations and generate management reports.
• Assist FSEs with complex cases requiring additional intervention.
• Train and manage FSEs, coordinating training on new product features and techniques.
• Review regional cases for quality and timeliness, providing coaching as needed.
• Foster relationships with Regional Management to improve product quality.
• Manage expense reports and procure necessary tools for FSE operations.

Benefits

• GM offers a variety of health and wellbeing benefit programs.
• Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees