Field Service Engineer Talent Community - General Interest

Accuray

81d

About The Position

At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. Our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world. Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.

Requirements

• Must be authorized to work in the country they are applying on a permanent basis without sponsorship.

Responsibilities

• Deliver exceptional customer support by performing on-site installations.
• Manage all aspects of system diagnostics, troubleshooting, servicing, and repairs for complex equipment and systems.
• Ensure operational quality by inspecting and approving system performance.
• Train customers on system operation and maintenance.
• Act as the primary liaison between the company and the customer for both technical and administrative matters related to assigned projects.
• Interpret customer needs and determine whether issue resolution should involve sales personnel, customer support representatives, or engineers.
• Support all facets of field support, including system hardware and software, PCs, and networking/wireless networking.

Benefits

• Competitive benefits
• Flexible work options

What This Job Offers

• Number of Employees: 501-1,000 employees