Field Service Engineer – Spectroscopy
About The Position
Agilent inspires and supports discoveries that advance the quality of life by providing life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek, helping them improve the world. As a Field Service Engineer, you will be instrumental in solving complex technical issues, ensuring laboratories run efficiently and reliably. Your role involves on-site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems across various laboratory environments. You will apply strong technical expertise, problem-solving skills, and a customer-first mindset to support integrated solutions, including hardware, software, operating systems, and networking components, while continuously developing technical depth across Agilent’s Spectroscopy portfolio. Agilent is a global leader in laboratory and clinical technologies, passionate about bringing great science to life. The company's commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. With over 50 years of expertise and 18,000 employees globally, Agilent provides trusted answers to critical questions and challenges. The company fosters a culture founded on trust, respect, and uncompromising integrity, priding itself on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.
Requirements
- Bachelor’s, Master’s, or equivalent university‑level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline (or equivalent combination of education and experience)
- 1-2+ years of hands‑on experience working with analytical instrumentation, including maintenance, repair, and troubleshooting
- Experience supporting Agilent Spectroscopy systems
- Strong problem‑solving skills with a systems‑focused approach
- Excellent verbal and written communication skills
- Proven ability to build and maintain strong customer relationships
- Ability to travel 50% or more, based on the territory at the time
- Valid driver’s license required
- Meet Agilent-approved customer/vendor credentialing requirements necessary to gain site access, unless prohibited by law. These requirements vary by customer/vendor and may include, but are not limited to: post-employment background checks, various forms of drug testing, vaccinations, fingerprinting, proof of valid identification, and/or adherence to customer-specific substance abuse programs. Your consent to participate in customer-requested screening is required for this position
Nice To Haves
- Highly preferred: hands‑on experience with ICP‑OES, ICP‑MS, and/or UV‑Vis spectroscopy
Responsibilities
- Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites
- Diagnose and resolve product performance and availability issues at the system and solution level
- Perform preventive maintenance, repairs, upgrades, and system optimizations
- Proactively identify potential equipment issues to prevent unplanned downtime
- Advise customers on preventive maintenance schedules and configuration best practices
- Deliver fully integrated solutions, including peripherals, operating systems, and application software
- Build strong customer relationships through clear communication and high‑quality service delivery
- Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions
Benefits
- Eligibility for bonus
- Stock
- Company car or reimbursement for personal vehicle usage
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
