Field Service Engineer (Semiconductor) Austin, TX Remote

Thermo Fisher Scientific•Austin, TX

1d•Remote

About The Position

How will you make an impact? The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems. Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries. The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry. Territory: At Thermo Fisher Scientific, we value hiring talent from within the communities where we operate. This position supports a territory that includes up to 50% travel within Austin, Texas, and surrounding areas and neighboring states. Relocation assistance is not available for this role. Candidates must be located within approximately 50 miles of Austin, Texas. Applicants must be authorized to work in the United States without current or future sponsorship. This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive!

Requirements

University Engineering Degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience
2+ years experience using SEM, TEM, FIB, Circuit Analysis, or similar systems
Ability to partner effectively with customers
Excellent interpersonal communication skills; must have a professional working proficiency in English
High level of proficiency on Windows software, network knowledge, current computer hardware
Must have ability to obtain a valid passport and travel regionally and internationally as required
Must possess a valid driver’s license
Physical requirements include the ability to lift up to 50 lbs.
Able to secure entrance to US Government laboratories and facilities, if required

Responsibilities

Conduct on-site installations across the region
Conduct on-site scheduled planned maintenance visits per commitments and schedule
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with users and colleagues
Complete technical training, as required
Travel, often on short notice, to customer sites to resolve problems
Advise external customers, manufacturing and internal customers thru effective communication
Partner with colleagues as mentee and mentor to continue personal and team development
Contribute to continuous improvement efforts for Service, documentation, and product factories
Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges