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The Field Service Engineer position at KLA involves the repair and maintenance of semiconductor manufacturing equipment, specifically addressing system-level problems that may arise during operation. This role requires a deep understanding of the technical aspects of the equipment, as many issues may not have standard procedures for resolution. The engineer will be responsible for diagnosing problems in customer processes, which may include identifying chemical leaks or contamination, and making critical decisions regarding the safety of customer operations, including recommending shutdowns when necessary. In addition to troubleshooting, the Field Service Engineer will prepare detailed service reports documenting customer support activities and recurring issues. They will also be tasked with preparing quotes for customers, which will involve assessing labor, travel expenses, and necessary parts for repairs. Collaboration is key in this role, as the engineer will cross-train and assist other field service engineers and provide guidance to less experienced colleagues. They will also support Installation Engineers during equipment installations and provide customer orientation and technical training on equipment maintenance. Travel is a significant aspect of this position, as the engineer will need to visit customer facilities across the western US and potentially other regions in North America. The role emphasizes the importance of knowledge sharing and improvement, encouraging engineers to contribute to the company's knowledge management systems.
