Field Service Engineer - Sacramento or San Francisco

Diasorin • Sacramento, CA

313d • $69,000 - $117,000

About The Position

The Field Service Engineer (Sacramento / San Francisco) will be responsible for meeting daily service repair needs and driving customer satisfaction through service excellence. This role requires exercising judgment within defined procedures and practices to determine appropriate action, ensuring compliance with field service technical standards, and monitoring field service policies and procedures. The position requires travel on short notice, with overnight travel depending on service region requirements. Service is provided Monday through Friday, typically between the hours of 8 a.m. and 5 p.m., occasionally requiring extended workdays.

Requirements

• Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
• 1+ Years Experience in Field Service, In-house Biomed, or Customer facing role required
• Knowledge of electronic measuring equipment
• Ability to work with a team
• High mechanical aptitude and good problem solving/communication skills
• Customer relationship skills
• Fluency in English as well as local language of the residential country is required
• Valid Passport or eligibility required

Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex Corporation at customer locations within a multi-state geographic region
• Manage an expense account, service tools and spare parts inventories
• Interface daily with internal and external customers
• Submit written reports
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting departmental expectations regarding response time, PM completion rates, service callbacks, and customer satisfaction survey results
• Other duties as assigned

Benefits

• Salary range of $69,000 - $117,000 annually
• Comprehensive health benefits
• Retirement and financial wellbeing programs
• Time off programs
• Wellbeing support and perks
• Eligibility to participate in an annual incentive program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Wholesale Trade Agents and Brokers
• Education Level: Associate degree