SARTORIUS AG-posted 5 months ago
Full-time • Entry Level
Remote • Cambridge, MA
5,001-10,000 employees
Real Estate

As the Field Service Engineer, you will have the opportunity to join a driven and growing team. Self-starters, proactive, and energetic candidates looking to contribute ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals. The ideal candidate must be located in the Greater Boston Area.

  • Provide exceptional customer care and build positive relationships with customers
  • Provide technical support to customers in the event of an issue
  • Tie the workflow to the schedule to minimize unnecessary travel
  • Travel to customers by ground, train, and air transportation as needed
  • Provide training to customers on the essential use and operation of Bio Analytics instruments
  • Perform field service, calibration, and installation of complex mechanical systems, and perform preventative maintenance and field sterilizations
  • Assist with resolving IT issues related to Bio Analytics system installations
  • Follow all the company's procedures and protocols, as well as perform software updates/upgrades
  • Assist in drafting documentation of process and procedure as required
  • Keep accurate records via written and paper form, and keep a precise count of parts assigned to the engineer
  • Produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
  • Pass along identified leads to the sales manager
  • Travel to Ann Arbor, MI, Fremont, CA, and additional facilities and sites for training and conferences as needed
  • Perform all other duties as assigned by management
  • Expect up to 25% overnight travel to support Field Service activities in the greater eastern region of NA
  • Lift items that weigh up to 35 Kg
  • Associate's degree in engineering or military training certifications with 3 years of field service experience or 10+ years of proven field service experience
  • 3+ years of field service experience in the Bio-Pharmaceutical industry or related
  • Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
  • Valid Driver's License
  • Proficient with MS Office software, including Outlook, Word, and Excel
  • Completion of a bachelor's degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field
  • Familiarity with mobile tools and applications
  • Excellent driving record
  • Identification with core values: Sustainability, Openness, Enjoyment
  • Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
  • Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
  • Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
  • Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as 'Coaching', 'Agile Working' and a 'Businesswomen's Network'
  • Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs
  • Intelligent Working Environment: Working in smart buildings with the latest technology and equipment
  • Retirement Savings Plan: 401 k (with generous company match)
  • Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
  • Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
  • Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
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