Field Service Engineer – Polishing & Lapping Equipment

Lapmaster Wolters•Mount Prospect, IL

About The Position

Lapmaster International a leading company in the semiconductor industry where innovation meets precision, is seeking a skilled and motivated Field Service Engineer to support, maintain, and service advanced polishing and lapping equipment used in precision manufacturing environments. This role involves equipment installation, process calibration, routine and corrective maintenance, troubleshooting, and repair of high-accuracy material-removal systems. The ideal candidate has strong mechanical and electrical troubleshooting abilities, understands precision finishing processes, and enjoys hands-on technical work. A customer-focused mindset and willingness to work in a dynamic, field-based environment are essential.

Requirements

Associate degree or technical certification in mechanical, electronics, engineering, or a related field or 5+ years of related experience required.
Strong mechanical and electrical troubleshooting abilities.
Experience with complex machinery or industrial equipment; semiconductor or polishing/lapping equipment experience preferred.
Ability to independently diagnose issues in a field service environment.
Strong communication skills and customer-oriented mindset.
Ability to read and interpret mechanical drawings, electrical schematics, and piping diagrams.
Willingness to travel as needed.
Ability to work in confined spaces as needed.
Manual dexterity and mechanical aptitude.
Ability to lift and carry up to 35 pounds.
May require bending, stooping, crawling, or climbing.
Use of Personal Protective Equipment (PPE) and adherence to safety protocols when working around chemicals, electrical systems, moving machinery, or other hazards.
Must be legally authorized to work in the United States without employer sponsorship now or in the future.
Commitment to workplace equity—Equal Employment Opportunity Employer (EEO).

Nice To Haves

Experience with complex machinery or industrial equipment; semiconductor or polishing/lapping equipment experience preferred.

Responsibilities

Install, commission, calibrate, and repair polishing and lapping equipment at customer locations.
Diagnose and resolve mechanical, electrical, and software-related technical issues efficiently to reduce system downtime.
Provide technical guidance and collaborate with internal engineering teams and customer personnel.
Respond to customer inquiries, service requests, and technical support needs via phone or on-site.
Document service activities, including detailed reports on equipment status, maintenance actions, and recommended improvements.
Manage and support special projects as assigned.
Coordinate activities with peers, supervisors, and customers to minimize operational interruption.
Travel to customer sites as required, including periodic multi-week training during onboarding (up to 75% travel depending on business needs).

Benefits

Competitive salary and full benefits package.
Hands-on experience with advanced, industry-leading equipment and technology.
A collaborative, supportive team environment that encourages professional growth and continuous learning.
401(k) with Matching
Medical Insurance (Company contribution for Dependents)
Dental insurance
Vision insurance
Company Paid Short-Term and Long-Term Disability
Company Paid Life & AD&D
Vacation, Sick, Holidays
EAP