Field Service Engineer Planner

Sidel Group • Norcross, GA

3d

About The Position

Sidel is looking for a FSE Planner , who will be in charge of scheduling the intervention for our Field Service Engineers. High skills on people, time and conflict management are required. Spanish, French or Italian are a plus. Able to give feedback and create development plans.

Requirements

• Strong command of English, with the ability to communicate clearly across technical and non‑technical audiences.
• Proven administrative skills, including documentation management, scheduling, and coordination of field activities.
• Demonstrated leadership capabilities, with experience guiding teams, influencing stakeholders, and supporting cross‑functional collaboration.
• Highly organized, able to manage multiple priorities, maintain structure in fast‑moving environments, and ensure timely execution of tasks.
• Skilled in conflict management, with the ability to navigate challenging situations, resolve issues constructively, and maintain positive working relationships.
• Experience preparing accurate reports, analyzing operational data, and presenting insights to support decision‑making.
• Strong drive for results, consistently meeting deadlines, following through on commitments, and pushing initiatives forward.
• Confident decision‑making skills, using sound judgment to evaluate options, anticipate risks, and choose effective solutions.

Nice To Haves

• Spanish
• French
• Italian

Responsibilities

• Follow up on their interventions
• Ensure an occupation rate according to KPI, manage vacations, time off and layover.
• Responsible for FSE occupation at the assigned territory
• Ensure technicians start the mission with all needed materials and documents for the work assigned
• Ensure consolidation of workload and the planning of required resources for new equipment and service
• Ensure the planning of Project Support/Global resources for complex deals and critical operations
• When necessary align or reroute appropriate technicians to accommodate customer emergencies
• Identify missing skill global to sustain operations according to the business plan
• Responsible for workload forecast for new equipment and service in conjunction with Sales and Service
• Ensure feedback to his Manager for process & quality improvement opportunities, risks on availability, critical cases
• Consolidate and provide the resources/skill needs to FSE managers, give feedback about FSEs performance and competence development
• If applicable, ensure the central 3PE planning, highlight gaps, drive corrective plans
• Own and drive the update of the on planning Sidel tools, such as FSM

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed