Field Service Engineer - Physical Measurements

Shimadzu Scientific Instruments•Tampa, FL

10d•$79,000 - $81,000

About The Position

Shimadzu Scientific Instruments is seeking a Physical Measurements Service Specialist to join our team and play a key role in providing exceptional service and support for our physical measurement instrumentation. In this position, you will be responsible for a wide range of service-related functions, including the repair, maintenance, installation, and after-hours phone support for Shimadzu products.

Requirements

Bachelor's degree in Material Science, Engineering, or a related field; or equivalent experience.
At least 1 year of experience (2+ years preferred) in field support of physical measurement instrumentation; UTM, Hardness testers, X-Ray, or similar products.
Strong technical knowledge and understanding of physical measurement instruments such as testing machines, or similar products.
Excellent communication and customer relations skills.
Ability to travel within the assigned territory, including overnight stays as needed.
Ability to troubleshoot complex instrumentation issues and provide effective solutions.

Responsibilities

Provide daily repair, maintenance, calibration and installation support for physical measurement instruments.
Perform in-house bench repairs as needed while primarily handling field service calls with limited supervision.
Travel within the local region and other regions if needed (including day and overnight trips) to support customer needs.
Offer technical support via phone to customers and field personnel regarding repairs, maintenance and installations.
Provide training to customers and internal personnel on proper instrument operation and maintenance.
Accurately document all repairs, product failures, and improvements to ensure compliance with company standards.
Assist in the development and execution of preventative maintenance procedures for instruments.
Maintain and control repair parts inventory in the assigned region.

Benefits

A work environment that values diversity, inclusion & belonging
Day 1 Benefits & Competitive Salary
Matching 401K & Profit-Sharing Program
Clear pathways for Career, Leadership and Personal Development
Flexible Spending/Health Savings Accounts
Generous & Front-Loaded Paid Time Off Plan
Tuition Assistance Program for both graduate and undergraduate levels
Pet Insurance, optional Identity theft, legal pre-paid and critical care buy-up insurance benefits, generous company paid life insurance & short-term disability programs
Business casual Dress Attire & casual (jeans) Friday!
Employee Resource Groups to network, build a sense of community and enhance one's career and personal development
Additional compensation is available through either an Incentive and/or Commission Plan.
Additional compensation is offered through a Cost-of-Living Adjustment (COLA)
This full-time, non-exempt position comes with a comprehensive benefits package.
In your first year, you will receive 10 paid vacation days, 8 paid personal days, 8 paid scheduled holidays and 3 paid floating holidays (Residents of California and Puerto Rico will receive state-mandated sick leave instead of personal days).
After one year of employment, you will also be eligible for a generous short-term disability program with the company covering 100% of monthly premiums.
As a non-exempt position, you will be eligible for overtime and double time pay, as outlined in our employee handbook.
Additional variable compensation includes an incentive plan based on company and service performance, paid semi-annually in April and October.
A year-end discretionary bonus may also be awarded based on overall company performance.
This position includes a company car with a fuel card (with a $55 per pay deduction for personal use) and a company-paid cell phone, which remains company property but can be used for personal purposes.