Field Service Engineer, Mobile CT (Midwest)

Neurologica Corp • Chicago, IL

36d

About The Position

NeuroLogica, a Samsung company, serves as the global headquarters and manufacturer for Samsung Healthcare’s Computed Tomography (CT) business, delivering innovative mobile CT solutions used in leading healthcare institutions worldwide. Our technologies help providers enhance patient care, improve satisfaction, and increase workflow efficiency across diverse clinical environments. As part of Samsung Healthcare USA, NeuroLogica works alongside Boston Imaging to deliver Samsung’s full portfolio of imaging solutions, including Computed Tomography, Ultrasound, and Digital Radiography. Backed by the global strength of Samsung Electronics, we are advancing medical imaging at an unmatched rate of innovation, developing customer-centric solutions quickly and with passion to address the real challenges clinicians face every day. Guided by a vision to make the world a healthier place, NeuroLogica empowers healthcare providers with technology that helps them diagnose more confidently, deliver care more quickly, and do so in a cost-effective way. By continually refining today’s solutions and accelerating the breakthroughs of tomorrow, Samsung Healthcare remains at the forefront of an ever-evolving healthcare landscape. Support our Service network and help build a world class Customer Satisfaction Department.   This position requires the ability to work flexible hours including nights and weekends as required to respond to customer requests and service calls.

Requirements

• Associates Degrees in Electronics, Telecommunications, or Computer Networking or other related discipline or equivalent experience preferred 
• Technical training and at least 2 years hands on experience servicing medical equipment.  Experience with CT and Imaging a plus 
• ISO, FDA, CMDR Awareness Training and Product Complaint System, or Certification – Health Stream
• Experience with mechanical devices, tools and test equipment, telecommunications systems, and working knowledge of computer networking
• Must demonstrate fluent English verbal and written communication skills and work effectively in a demanding, fast paced environment
• Willing to travel overnight
• Valid driving license and satisfactory driving record is mandatory and background and drug testing (pre and post-employment) is required
• Budget, expense, and resource management experience required
• Must be able to assemble facts from various areas, analyze data, and provide informed recommendations to management
• You must be comfortable with technology, and be able demonstrate proficiency with MS Office package, including Excel, Word, and Powerpoint; as well as Outlook, Internet Explorer, and Google Chrome
• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds
• Often required to Push/pull weights of over 100 pounds when maneuvering Company equipment for repair
• Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear
• Must be able to sit and/or drive for long periods of time when travelling
• Regularly exposed to wet or humid conditions (non-weather); fumes or airborne particles; toxic or caustic chemicals; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
• Interaction with x-ray devices; for this reason strict safety and tracking programs are in place, requiring the utilization of dose monitoring equipment either full time or as necessitated by situation
• The noise level in the work environment is occasionally very loud.
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus
• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem solving skills, ability to evaluate situation and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties

Nice To Haves

• Experience with CT and Imaging a plus

Responsibilities

• On-site troubleshooting and resolving complex technical problems on CT equipment in a medical environment
• Drive customer satisfaction through service excellence by conducting preventive maintenance, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Have a very high level of product knowledge
• Define PM kits and all service tools
• Build a service data base of information to align with our corrective action systems
• Provide information such as fault trees and training materials
• Run tests and simulations at our facility to assist with problem solving
• Travel to the field to train and or resolve customer issues
• Attend and complete all required training and certification exams
• Learn to be proficient in service and repair of all systems (current, new, and updates)
• Be able to work independently and take ownership of customer base
• Be completely self-sufficient in the field 
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, effectiveness while meeting daily service expectations
• Follow all company policies regarding travel, expenses, meetings, and meals
• Maintain basic system operational and service understanding in order to answer customer questions and resolve issues independently
• Maintain service calendar accessible by CS Manager/staff
• Close reports to CSD on Great Plains, PM Reports, Service Reports
• Ensure all failed parts required for return and parts not used are returned to NL with tracking noted in service call.
• Required to wear dosimeter when in direct contact with radiation emitting devices

Benefits

• 5 Different Blue Cross/Blue Shield Medical Plans to meet your needs
• Dental coverage through BlueCross/Blue Shield Dental
• Vision coverage by Blue Cross/Blue Shield
• Company paid Short-term and Long-term Disability coverage
• $1 for $1 401k match up to 5% managed by Fidelity
• Other benefit options such as company paid employee life insurance, a wellness program, tuition reimbursement and many more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 51-100 employees