Field Service Engineer (Metrologist)

PSC Biotech • Miami, FL

102d

About The Position

PSC Biotech provides the life sciences with essential services to ensure that health care products are developed, manufactured, and distributed to the highest standards, in compliance with all applicable regulatory requirements. Our goal is to skyrocket our clients’ success, and you can be a part of our team’s achievements. Employing a global team of skilled professionals and experts that span across strategically located offices in North America, Europe, Asia and the Middle East, we are proud of the roles we have fulfilled to help our clients achieve success. With operations spanning the globe and featuring a multi-cultural team, PSC Biotech® is passionate about bringing the best and brightest together in an effort to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered compensation and benefits structure that rewards you, but also be provided with the tools that will help you grow and learn. At PSC Biotech®, it’s about more than just a job—it’s about your career and your future.

Requirements

• Degree in Electrical Engineering or comparable Field Service Engineer experience.
• Experience with medical imaging systems (ultrasound, AX, X-ray, MRI, etc.) required.
• Experience with multiple vendors such as Philips, Siemens, and GE preferred.
• At least one year of experience troubleshooting hardware and software.
• Demonstrated ability to repair and install medical or other technical systems.
• Demonstrated proficiency in customer service and effective oral communication.
• Excellent attention to detail and commitment to quality.
• Strong problem solving and troubleshooting skills.
• Excellent communication skills and ability to work effectively with diverse teams.
• Strong organizational skills to self-direct and manage multiple priorities and projects.
• Willingness and ability to travel as needed for project assignments and client engagements.

Responsibilities

• Provide expert service and support for medical imaging equipment, handling installation, maintenance, and repairs.
• Engage with internal and external customers in a courteous and professional manner to effectively resolve assigned service issues.
• Oversee parts management for designated assignments: retrieve ordered components, return any defective or unused items, and accurately record part usage in accordance with company policies.
• Complete maintenance and equipment changes quickly with little oversight.
• Perform repairs on customer-site systems including diagnostic imaging, therapy, computer, and clinical network systems by utilizing available resources and collaborating with other Field Service Engineers (FSEs) to ensure optimal service delivery.
• Install equipment by performing tasks such as uncrating, inventory management, mechanical assembly, cabling, calibration, adjustments, and comprehensive testing to facilitate effective equipment handover to the customer.
• Ensure all documentation required by manufacturers and regulatory authorities at local, regional, national, and international levels is properly completed.
• Promptly and thoroughly complete all necessary documentation as specified.
• Respond to after-hours calls according to the annual on-call schedule on a rotational basis, and work overtime during on-call periods or as circumstances dictate.
• Engage proactively in training programs and consistently enhance professional knowledge through practical field assignments.
• Adhere to all regulatory, safety, and work procedures.
• Accurate entry of all service orders into the software system.

Benefits

• W2 Temp positions include our medical and sick time benefits.

What This Job Offers

• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees