Field Service Engineer Medical Imaging -Illinois, Indiana, Iowa, Missouri

Philips•Indianapolis, IN

2d•$37 - $62•Remote

About The Position

Field Service Engineer Medical Imaging -Illinois, Indiana, Iowa, Missouri Allow your passion for improving lives to shine Field Service Engineer /Medical Imaging where you’ll be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites. Your role: Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently. Build strong customer relationships by understanding their business environment while contributing to service revenue growth. Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices. Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed. Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards. Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes. Perform preventative maintenance, field changes, installations, and corrective service within required timeframes. Travel extensively (approximately 90%) within the assigned territory to support customer sites. This role may require overnight stays and occasional air or train travel. You’re the right fit if: You have 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment. Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred. You have strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems. You are comfortable using a wide range of diagnostic tools and test equipment. You hold an associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience. You bring practical problem-solving skills in regulated service environments. You are able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation for this Field Service position. This includes working in hospitals, healthcare facilities, home offices, and remote settings. How we work together We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture. Philips Transparency Details The pay range for this position in Iowa is $37.00-59.19 hr. The pay range for this position in Illinois, Indiana and Missouri is $38.94-62.31 hr. This role also includes field service and lead generation incentive bonus plans, on-call pay, company fleet/car, training, and advancement opportunities. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive plan, field service incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. Additional Information US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. #LI-PH1 #LI- Remote This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success. It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law. As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism. To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. Know Your Rights

Requirements

You have 1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment.
You have strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
You are comfortable using a wide range of diagnostic tools and test equipment.
You hold an associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience.
You bring practical problem-solving skills in regulated service environments.
You are able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation for this Field Service position. This includes working in hospitals, healthcare facilities, home offices, and remote settings.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.

Responsibilities

customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites.
Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently.
Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices.
Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards.
Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes.
Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
Travel extensively (approximately 90%) within the assigned territory to support customer sites. This role may require overnight stays and occasional air or train travel.