Field Service Engineer (MD, DE, NJ)

ICU Med Careers

82d

About The Position

The position involves driving to customer locations daily to provide product testing, investigation, and repair of electromechanical devices. Responsibilities include the installation of field-serviceable equipment, support for MedNet, device configurations, and the installation of MedNet drug libraries as needed. The role also requires providing customer technical in-service training, registering Oracle Service Requests via a laptop, and implementing hardware and software device updates through technical field projects. Additionally, the position entails providing billable field repair services, managing test equipment, maintaining an inventory of field spare parts, and ensuring proper expensing of all travel costs. A strong understanding of wireless connectivity at the configuration level and familiarity with basic troubleshooting methods, including wireless encryption, is essential.

Requirements

• Strong cGMP, process and product knowledge
• Excellent verbal and written communication skills
• Experience with programmable medical devices and software based medical systems
• High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience
• Minimum of 3 years of experience in a technical vocation; Healthcare background preferred
• Must be at least 18 years of age

Responsibilities

• Drive to customer locations on a daily basis
• Provide product testing & investigation and repair of devices at customer location
• Electromechanical device installation for field-serviceable equipment
• MedNet support
• MedNet device configurations
• Install MedNet drug libraries as needed
• Provide customer Technical In-Service training
• Register Oracle Service Requests via laptop
• Implement hardware & software device updates via technical field projects
• Provide billable (i.e. non-warranty) field repair services
• Utilize the Field Service Basic Operating Procedures
• Management of Test Equipment
• Maintain inventory of field spare parts
• Proper expensing of all travel costs
• Understand wireless connectivity at the configuration level and be familiar with basic troubleshooting methods including wireless encryption

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED