Field Service Engineer (Marine)

Caterpillar Inc.•Miramar, FL

2d•$89,210 - $133,810•Onsite

About The Position

Join our dynamic MaK Americas team as a Field Service Engineer and be at the forefront of providing top-tier technical support for cutting-edge Medium-Speed Engines (MSE). In this role, you’ll work closely with field service representatives and dealers to deliver exceptional service, from installation and commissioning to troubleshooting and repair, all while ensuring customer satisfaction. If you’re passionate about mechanical and technical problem-solving and want to make a real impact on engine performance, this opportunity offers an exciting path to contribute and grow!

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Must be authorized to operate a company vehicle
Must be at least 21 years of age.
Have a clean driving record, which generally means:
No more than (2) moving violations within the last 12 months.
No more than three (3) moving violations in the past three (3) years.

Nice To Haves

A background in industrial mechanics, engine mechanics, or mechatronics.
Experience or knowledge of Caterpillar Motoren / MaK engines and products, or comparable engines.
Experience with In Situ machining (e.g., crankshaft grinding, block repairs) or a willingness to learn.
Experience with nondestructive testing methods (e.g., dye penetrant and MPI) or an eagerness to acquire this skill.
Strong verbal and written communication skills, both internally and externally.
Availability for worldwide travel up to 70-80%.
A high degree of self-organization and the ability to manage multiple tasks effectively.
At least 2-4 years of service experience with large diesel, gas, or dual-fuel engines.
An additional qualification as an electrician for specific tasks, with the option to complete training if not already qualified.
Proficiency in Microsoft Office applications (Teams, Excel, Word, etc.)

Responsibilities

Provide direct support to Caterpillar Motoren (CM) product customers, either through direct contact or the CM parts and service distributor network.
Offer hands-on field support during the mechanical commissioning of CM products and Balance of Plant (BOP) equipment.
Execute InSitu machining and perform other engine-related service tasks, demonstrating expert field knowledge.
Document technical reports for commissioning and other field service activities in a clear and detailed manner.
Coordinate day-to-day field service activities, collaborating with dealers, field personnel, suppliers, and other departments.
Troubleshoot mechanical, hydraulic, pneumatic, electrical, and electronic engine issues, providing guidance on corrective actions and expediting repairs.
Organize and manage engine repairs, overhauls, and major repairs in collaboration with technical teams, subcontractors, and dealers.
Assess engine damage, including major issues, and determine the best course of action.
Conduct material tests, such as Non-Destructive Testing (NDT), when necessary.
Participate in ongoing service-related training to expand knowledge and skills.
Advise customers on planned maintenance and overhauling, ensuring alignment with MaK’s maintenance guidelines.
Promote and utilize service exchange programs to support ongoing operation