Field Service Engineer (m/f/d) II - Maryland

Ev Group • Baltimore, MD

103d

About The Position

This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service and field process applications and qualifications. In addition, the position is accountable for being able to operate as an independent “product expert” on selected EVG product lines. Capable of implementing detailed, complex customer installation plans for both reliability and process qualification and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures and process related operations. Provides onsite technical support for development and implementation of equipment and process applications. Trains other Field Service Engineers on specific product lines.

Requirements

• Associate's Degree or Bachelor's Degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
• Advanced electromechanical troubleshooting skills.
• Knowledge of quality improvement process methods and terminology.
• Ability to identify and solve advanced process-related system problems.
• Ability to communicate and demonstrate professional conduct with all levels of Management, personnel, and customers.
• Must have advanced PC skills.
• Kepner-Tregoe Problem Solving Decision Making training, preferred.

Responsibilities

• Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
• Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer.
• Assists customers and other personnel in identifying and repairing equipment related process problems.
• Performs onsite preventative maintenance, cleans equipment as required and verifies the operational quality of system equipment.
• Performs start-up, warranty, paid service, and service contract activities. Performs hardware set-up on specified systems within established timeframes.
• Serves as a company liaison with the customer's front-line management on administrative and technical matters.
• Instructs customers in the complete operation and maintenance of equipment.
• Keeps management informed of down situations. Documents, logs, and reports activities as required.
• Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime.
• Keeps equipment running properly and efficiently to enhance customer satisfaction.
• Troubleshoots and corrects process variations on systems.
• Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
• Recommends appropriate actions and maintains ongoing awareness of existing and potential situations.
• Handles system and customer situations while informing management of developments on a timely basis.
• Prepares and conducts local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by e-mail and telephone as needed.
• Maintains all assigned equipment logs and records promptly and thoroughly.
• Prepares and submits all required paperwork on a timely routine basis.
• Works overtime and/or travels on short notice, including unscheduled call-outs from home and other shifts as needed.
• Must be able to travel domestically and internationally overnight, as needed, up to 30% of the time.
• Must possess a valid passport.
• Initiates purchase orders for parts and service.
• Develops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.
• Keeps informed and trained on company's most current systems, methods, and procedures, including site safety.
• Demonstrates excellent customer service skills (foreign and domestic).
• Exhibits good housekeeping practices in all work areas.

Benefits

• Flexible working hours with flexible working time models and a flexitime model with time off in lieu.
• Access to an in-house restaurant with three menus and a salad buffet at reasonable prices.
• Exclusive corporate benefits including discounts at regional partners and offers from over 600 top brand providers.
• Free child care for the children of employees from about 1 year old and Summer Camp for school children.
• 6th vacation week for insiders - loyalty pays off.
• Extensive introductory and further training programs and a mentoring program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Associate degree