Field Service Engineer-Los Angeles
About The Position
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health. Find your future at Revvity The Customer Support Field Engineer at Revvity provides expert service and support for diagnostic instruments, focusing on installation, maintenance, and repair, especially in newborn screening laboratories. This r ole is based in Los Angeles, CA with up to 25% travel supporting the Western United States. , to ensure optimal instrument performance, meet maintenance schedules, and drive high customer satisfaction. This role emphasizes professionalism, technical expertise, and customer satisfaction, while also supporting business growth through service and sales efforts.
Requirements
- Associate's degree with some mass spectrometry experience.
- Valid driver’s license and knowledge of laboratory safety practices.
- Regular walking, standing, and use of hands for handling tools and equipment.
- Occasional lifting of up to 100 pounds.
- Must be able to operate a motor vehicle safely for travel within the assigned territory.
Nice To Haves
- Bachelor’s degree in Life Sciences, Electronics, Mechanics
Responsibilities
- Installation, Maintenance, and Repair : Perform installation, maintenance, and repair of Revvity instruments, aiming for zero service recalls. Provide preventive maintenance and warranty services to contract and non-contract customers.
- Business Development : Drive sales of value-added services such as service contracts, upgrades, and laboratory products. Support local sales teams to secure new instrument orders and contribute to company profitability.
- Information/Asset Management : Maintain accurate records, manage inventory, and ensure proper handling of company assets like tools and vehicles.
- Continuous Skill Development : Participate in ongoing technical and professional development to enhance customer service and maintain certifications.
Benefits
- Medical, Dental, and Vision Insurance Options
- Life and Disability Insurance
- Paid Time-Off
- Parental Benefits
- Compassionate Care Leave
- 401k with Company Match
- Employee Stock Purchase Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
