The Field Service Engineer Level 2 is an intermediate level field service position that has met the FSE Level 1 requirements and necessitates frequent use and general knowledge of industry practices, techniques, and standards required to install, service and maintain assigned systems. Success in this role requires a solid understanding of the theory, application and technical workings of all required equipment and an ability to work independently on them in a customer setting. Success requires the ability to support a given account base, retain contract customers, complete PMs on time, and perform administrative duties accurately and timely. Level 2 FSEs must utilize their training to effectively diagnose and troubleshoot issues they encounter in the field. Effective and efficient troubleshooting is imperative in this role. Level 2 FSEs are expected to escalate quickly and via the appropriate process when customers complain or when technical support is required to resolve a challenging issue. This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must in order to be an effective efficient Field Service Engineer.