Field Service Engineer - Level 1

ZEISS Group

130d • $71,000 - $89,000

About The Position

The Field Service Engineer Level 1 is an entry level field service position requiring a strong background in electronics and mechanics. Success in this role requires a strong dedication to learning and the rapid absorption of training material as a high percentage of their time will be spent in technical training courses both domestic and international. Learning of basic application principles is also a requirement to provide technical service. When not in classroom training the Level 1 FSE will be engaged in on-the-job- training, working closely with, and assisting higher level FSEs in a customer environment. This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must to be a successful Field Service Engineer.

Requirements

• 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
• Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards.
• Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical.
• Knowledge of Windows operating environments and word processing and or email.
• Ability to read and understand electrical or mechanical engineering documentation and schematics.
• Proven ability to work successfully as an individual contributor or as part of a team.
• Good communication skills, able to converse readily in English, both verbally and in writing. (German and French is a plus.)
• Good administrative and time management skills.

Responsibilities

• Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment.
• Demonstrate, in the field, that the technical concepts learned in the classroom trainings and OJT can be applied to a high standard.
• Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc.
• Engage as an active participant in all on-the-job-training (OJT); listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully.
• Completion of the CONTact Training and the application in practice of the principles, concepts, and teachings of the course.
• Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager.
• Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance, on the assigned set of systems manufactured by ZEISS Microscopy.
• Conduct special site or system environmental analysis tests as assigned by management.
• Using established guidelines, train customers on basic system operation and maintenance.
• Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.
• Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).
• Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
• Respect, live and share with internal and external customers, the ZEISS values and Agenda.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees