Field Service Engineer - Level 1

ZEISS Group-posted 2 months ago
$71,000 - $89,000/Yr
Full-time • Entry Level
5,001-10,000 employees
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The Field Service Engineer Level 1 is an entry level field service position requiring a strong background in electronics and mechanics. Success in this role requires a strong dedication to learning and the rapid absorption of training material as a high percentage of their time will be spent in technical training courses both domestic and international. Learning of basic application principles is also a requirement to provide technical service. When not in classroom training the Level 1 FSE will be engaged in on-the-job- training, working closely with, and assisting higher level FSEs in a customer environment. This is a customer-facing role and therefore strong interpersonal skills and an ability to communicate effectively are required to be successful. Excellent time management skills are a must to be a successful Field Service Engineer.

  • Successful completion of all assigned technical training to acquire a thorough knowledge of assigned company equipment.
  • Demonstrate, in the field, that the technical concepts learned in the classroom trainings and OJT can be applied to a high standard.
  • Learn and demonstrate the ability to use all required administrative applications for service order management, spare parts/inventory management, time reporting, expense reporting, etc.
  • Engage as an active participant in all on-the-job-training (OJT); listening carefully, taking notes, asking questions, assisting when asked and absorbing the content fully.
  • Completion of the CONTact Training and the application in practice of the principles, concepts, and teachings of the course.
  • Assist other FSEs with tasks such as service order management or inventory management as requested by the Regional Field Service Manager.
  • Under supervision and following established protocols, provide a full range of installation services and preventive and corrective maintenance, on the assigned set of systems manufactured by ZEISS Microscopy.
  • Conduct special site or system environmental analysis tests as assigned by management.
  • Using established guidelines, train customers on basic system operation and maintenance.
  • Properly care for all ZEISS tools and assets as may be made available during the execution of assigned responsibilities.
  • Actively engages in personal development (leverages the content available on the ZEISS CurioZ online training portal, as well as self-inspired development of knowledge as it relates to the role).
  • Responsible for your personal safety when visiting labs and institutions by understanding the basics of lab behavior and an awareness of risks.
  • Respect, live and share with internal and external customers, the ZEISS values and Agenda.
  • 4-year degree or technical certificate in technical/scientific discipline, related military electronics experience or an equivalent combination of training and experience such as 3+ years direct experience building, maintaining, installing, and/or repairing similarly complex automated electromechanical systems.
  • Sound knowledge and understanding of Laboratory Safety requirements for BSL 1, 2, and 3 environments, as well as specimen handling of Level 3 (and below) pathogenic biohazards.
  • Ability to understand and troubleshoot problems in software, electronics, optics and electron optics, high voltage, high vacuum, mechanical, and electro-mechanical.
  • Knowledge of Windows operating environments and word processing and or email.
  • Ability to read and understand electrical or mechanical engineering documentation and schematics.
  • Proven ability to work successfully as an individual contributor or as part of a team.
  • Good communication skills, able to converse readily in English, both verbally and in writing. (German and French is a plus.)
  • Good administrative and time management skills.
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
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