Agilent Technologies-posted 8 months ago
$41 - $64/Yr
Full-time
Remote • Chicago, IL
Computer and Electronic Product Manufacturing

Agilent is committed to empowering scientists worldwide with innovative instruments, services, and expertise that drive discoveries and improve the quality of life. Join our team as a Field Service Engineer and play a key role in supporting laboratories by maintaining, troubleshooting, and optimizing Agilent's sophisticated systems and solutions. The ideal candidate will reside 60 miles within the Metro Chicago Area and will cover a territory that includes: Wisconsin and Illinois.

  • Install, maintain, and repair Agilent and multi-vendor systems, including hardware, software, and networking products.
  • Diagnose and resolve product performance issues to ensure minimal disruption to customer operations.
  • Advise customers on preventive maintenance to enhance system performance and efficiency.
  • Deliver coordinated solutions, including peripherals, communications, operating systems, and application software.
  • Train customers and other field engineers on system use and standard processes.
  • Maintain clear communication and provide outstanding customer service.
  • Travel regularly to various customer sites and work with a diverse clientele.
  • Bachelor's, Master's, or equivalent degree in Chemistry, Analytical Chemistry, Biochemistry, Biotechnology, or a related field. Validated experience may be considered in place of a degree.
  • Proven experience in a field service role or as an end-user of analytical equipment.
  • Experience in Chromatography (LC-GC); Mass Spectrometry experience is helpful.
  • Strong troubleshooting and problem-solving skills in a customer-facing environment.
  • Familiarity with Agilent solutions is a plus.
  • Valid driver's license and ability to meet credentialing requirements for customer site access.
  • Company vehicle provided for the role.
  • Option to work remotely.
  • Eligibility for bonus, stock, and benefits.
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