Field Service Engineer – Laboratory Automation / Robotics
About The Position
We are supporting an innovative international technology company operating within the life sciences and laboratory automation space as they look to hire a Field Service Engineer in the UK. This is an exciting opportunity to join a business delivering cutting-edge robotic and automated systems used by biotechnology, pharmaceutical and research organisations to improve efficiency, accuracy and workflow performance. Working remotely and travelling to customer sites across the UK, you will be responsible for installation, servicing, fault finding, upgrades and customer support across a range of advanced electromechanical systems.
Requirements
- Experience in a Field Service Engineer, Service Technician or similar customer-facing engineering role
- Background in automation, robotics, instrumentation, laboratory equipment, medical devices or related machinery
- Strong fault-finding skills across mechanical and electrical systems
- Comfortable working independently in the field
- Good communication and customer service skills
- Relevant engineering qualification (HNC, apprenticeship, ONC, NVQ or equivalent)
- Full UK driving licence
- Willingness to travel regularly with overnight stays where required
Nice To Haves
- Basic networking / communications knowledge (TCP/IP, serial comms etc.) advantageous
- Experience with robotic systems or automated handling equipment
- Exposure to life sciences, pharma or laboratory environments
- Software / controls troubleshooting experience
Responsibilities
- Install, commission and calibrate automated laboratory equipment at customer locations
- Diagnose and resolve electrical, mechanical and system faults
- Carry out planned preventative maintenance and reactive service visits
- Support system upgrades, relocations and hardware improvements
- Deliver user training on equipment operation and basic software functionality
- Maintain accurate service records, reports and documentation
- Build strong customer relationships through professional on-site support
- Manage spare parts stock and field inventory effectively
- Work closely with internal technical teams to resolve more complex issues
Benefits
- Competitive + Bonus + Benefits
- Join a growing specialist technology business in an exciting sector
- Work with advanced automation and robotics systems
- Strong autonomy and field-based flexibility
- Excellent long-term career development opportunities
- Supportive international engineering team
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
