Field Service Engineer Internship - Greater Detroit Region

ITW

73d • $19 - $26

About The Position

Primary Objective: This is a paid, part-time role designed for students pursuing a two-year technical degree. The program typically spans 1–2 semesters or longer with ~25-30 hours/week during the academic term. Students will work alongside MTS Field Service Technicians and Engineers at customer sites across the metro-Detroit region to: Understand fundamentals of servo-hydraulic and electromechanical systems Develop core diagnostic and troubleshooting skills Gain exposure to real world customer service environments Practice hands-on calibration and repair under experienced mentorship Strengthen communication and interpersonal skills by working directly with customers and cross-functional teams Strong performers may be considered for full-time roles after graduation. If interested, please work with your school's internship coordinator and submit an application. Major Areas of Accountability: Installation & Commissioning Assist in setting up and configuring equipment at customer sites. Learn safety protocols, compliance standards, and the MTS Corporate and Field Service Quality System. Preventive & Corrective Maintenance Support routine inspections and repairs including calibrations and diagnosing equipment problems to the sub-sections of the systems (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc. Document service activities and learn diagnostic tools. Customer Support & Training Shadow service engineers during customer interactions to learn the basics about assigned customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance. Help deliver basic guidance and support to MTS customers. Technical Support & Remote Services Participate in remote diagnostics and troubleshooting. Collaborate with technical teams to resolve service tickets. Other duties and special projects as assigned.

Requirements

• Willingness to travel to local customer sites in the metro Detroit area as well as for optional rotation(s) at Headquarters in Eden Prairie, MN.
• Must possess a valid driver’s license and able to obtain automobile/liability coverage.
• Good oral and written English communication skills.
• Basic MS-Office computer and software skills.
• Ability to work with a high degree of personal discipline.
• Problem solving and analytical skills.

Nice To Haves

• Experience in support and service preferred.

Responsibilities

• Installation & Commissioning Assist in setting up and configuring equipment at customer sites.
• Learn safety protocols, compliance standards, and the MTS Corporate and Field Service Quality System.
• Preventive & Corrective Maintenance Support routine inspections and repairs including calibrations and diagnosing equipment problems to the sub-sections of the systems (i.e. controllers, hydraulics, data acquisition systems, transducers, grips, fixtures, etc.
• Document service activities and learn diagnostic tools.
• Customer Support & Training Shadow service engineers during customer interactions to learn the basics about assigned customer base and business activities to optimize customer satisfaction, efficiency of operation, revenue generation, margin levels, and service contract performance.
• Help deliver basic guidance and support to MTS customers.
• Technical Support & Remote Services Participate in remote diagnostics and troubleshooting.
• Collaborate with technical teams to resolve service tickets.
• Other duties and special projects as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: No Education Listed