Field Service Engineer III

Omnicell • Louisville, KY

383d

About The Position

The Field Service Engineer III at Omnicell is responsible for providing troubleshooting, repair services, and preventive maintenance for pharmacy and supply automation solutions at customer sites. This role requires a combination of hardware and software expertise, as FSEs are dispatched by the Technical Assistance Center to address complex issues, ensure customer satisfaction, and maintain service quality.

Requirements

• Bachelor's Degree in Engineering/Technology or related discipline and two years of relevant experience; or Associates Degree/Trade School Certification/Military Training in an Engineering/Technology related discipline, and five years of relevant experience; or seven years equivalent experience troubleshooting and repairing electronic, mechanical, or computer devices.
• In depth knowledge of systems and equipment troubleshooting and problem resolution.
• Ability to configure, set-up and implement products.
• Ability to provide advanced product training on site.
• Requires little guidance and no direct supervision.
• Strong computer systems skills: Windows 10, Networking.
• Excellent English verbal and written communication skills.
• Strong organization skills.
• Ability to evaluate multiple customer issues and set priorities, and to manage processes.
• Ability to read electrical schematics and mechanical drawings.
• Ability to deal effectively with customers.

Nice To Haves

• Knowledge of FDA regulations for medical devices and Quality Management Systems

Responsibilities

• Independently perform complex, onsite troubleshooting, preventive maintenance, and emergency maintenance of Omnicell's electro-mechanical and automation solutions.
• Regularly communicate with director level nursing and pharmacy staff.
• Work on problems of advanced scope where analysis of situations or data requires a review of identifiable factors.
• Address complex issues that occur during service events with little support.
• Proactively identify potential issues.
• Regularly provide feedback to hardware specialist team and to engineering.
• Take an active role in discussions to coordinate resolutions for complex customer equipment issues.
• Regularly participate in cross functional initiatives as the Field Service representative.
• Participate in various field projects as necessary.
• Frequently provide coaching and mentoring.
• Fully document all service events according to Omnicell's policies and procedures.
• Meet company guidelines for response time and service levels.
• Escalate product bugs, malfunctions, and design issues through support channels.
• Participate in various staff meetings.
• Maintain service quality and customer satisfaction.
• Manage parts inventory and return materials process.

Benefits

• Comprehensive health insurance coverage
• 401k retirement savings plan
• Paid time off and holidays
• Professional development opportunities
• Flexible scheduling options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Associate degree