Field Service Engineer III

Thermo Fisher Scientific • Salt Lake City, UT

7d • Remote

About The Position

The Field Service Engineer III will install, repair and service chemistry analyzers and instrumentation to ensure continuous operation. Ensure customer needs and expectations are met and exceeded while promoting a positive image of Thermo Fisher Scientific.

Requirements

• Minimum of an Associate Degree in Electrical Engineering, Biomedical Instrumentation, military experience in a technical field or related field or equivalent combination of education and experience to perform at this level.
• Minimum 3+ years’ experience as a Field Service Engineer.
• Effective communication skills and establishing good customer rapport are essential.
• Proven ability to prioritize service requests and produce clear and concise documentation.
• Must have ability to work independently and have good organizational, communication and time management skills.
• Computer proficient.
• Must be available to travel overnight up to 85% within the territory or other areas as required.
• Ability to safely lift 50 lbs with assistance on occasion.
• Ability to safely lift and carry 25-30 lbs continuously throughout the day.
• Ability to bend, squat, stretch, and reach daily in a service function.
• Maintain a valid driver’s license and safe driving record.
• Regular and reliable attendance.

Responsibilities

• Perform on-site installation, repair, maintenance, qualification, and verification of clinical and discrete chemistry analyzers in accordance with instrument/product manufacturers specifications.
• Provide effective, timely communication and negotiation scheduling with the customer, partner.
• Ensure effective and timely service and appropriate documentation is recorded through required processes.
• Knowledgeable of safe operations and maintenance of the analyzers.
• Maximize analyzer uptime and maintain a high level of customer satisfaction.
• Must be proficient with the use of customer management software to track service calls, manage parts inventories, and complete job tasks.
• Collaborate with Sr. Engineer or Manager, Field Service to analyze, review and inspect findings to determine source of problem, and recommends repair, replacement, or other corrective action.
• Collaborate with Sr. Engineer or Manager, Field Service in problem resolution with factory engineering, technical support, and other personnel to expedite repairs.
• Assist with on boarding of new hires.
• Shows ability to coach/mentor other Field Service Engineers.
• Opportunity to be trained as a trainer on one or more instruments.
• Other duties as assigned.

Benefits

• We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits.
• Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects.
• We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees