Field Service Engineer III

Medtronic

21d•$60,000 - $90,000•Remote

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 75% of travel to enhance collaboration and ensure successful completion of projects. The Field Service Engineer is the primary technical representative for Medtronic Cardiac Ablation Solutions Affera customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance and de-installation of all Affera systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups in order toto continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during a clinical procedure. Cardiac Ablation Solutions: Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmias, enabling clinicians to perform procedures with superior outcomes. Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities. Additional Information: Location: Individuals must reside within 30 minutes of a reasonably sized airport in the assigned territory of Kentucky or Tennessee to successfully support the region. Territory: This position will support a territory that includes the Tennessee, Kentucky, Mississippi, western Virginia and southern Indiana. Travel: This position will require over 75% of travel including overnight travel. Equipment: This position will work on Cardiac Ablation Solutions Affera platform and systems introduced in the future including mapping and navigation.

Requirements

High School Diploma or equivalent required.
4 years of technical, clinical field service, technical internship or clinical customer support experience.

Nice To Haves

Bachelor’s degree in an Engineering discipline
Ability to apply engineering principles such as electrical, mechanical, thermodynamic and biomedical to troubleshooting without complete technical documentation.
Ability to troubleshoot problems and technically diagnose medical equipment.
Excellent English writing and verbal communication skills
Excellent time management skills and detail oriented
Flexibility to travel frequently including possible international locations.
Ability to work independently, self-motivated and without direct supervision.
Extensive direct, face to face customer contact and interaction
Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with Affera products and services.

Responsibilities

Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CAS Affera systems.
Maintain and submit technical records and documentation as per regulatory requirements.
Provide information from experiences in the field to colleagues in the office as well as updates to the database.
Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
Provide input to Engineering and Manufacturing for upgrades to Affera products.
Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of customer base.
Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
Investigate, analyze, and recognize trends in technical data as it relates to Affera products.
Participate in special projects as requested by the US Field Service Manager or designee.
Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values.
We recognize their contributions.
They share in the success they help to create.
We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

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