Field Service Engineer III

Medtronic•Saint Cloud, MN

3d•$60,000 - $90,000

About The Position

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life The Field Service Engineer is the primary technical representative for Medtronic Cardiovascular (CV), MIDAS Surgical Drills, and customers and the sales and clinical teams. The FSE is also responsible for the technical assessment, installation, support, servicing, maintenance, and de-installation of all CV systems at customer sites. The FSE works closely with the Field Service and Technical Service teams to help coordinate feedback with the Marketing, Quality, Production and Engineering groups to continually evaluate the performance of products in the field. This position may also require providing technical assistance to physicians or technologists during clinical procedures. Cardiovascular Field Services/ Midas: Cardiac Ablation Solutions offers cardiac mapping and ablation solutions to treat patients with abnormal heart rhythms. Cardiac Surgery provides critical blood management solutions. MIDAS ensures proper operation of surgical drills for spinal, cranial, ENT, orthopedic, and other surgical procedures. Our vision is to help patients worldwide by advancing innovation for the diagnosis and ablation of cardiac arrhythmia and blood management, enabling clinicians to perform procedures with superior outcomes. Be the strategic partner of choice for cardiac surgeons and perfusionists in serving the lifetime of patients with cardiovascular and respiratory disease. The Vision: Committed to advancing and delivering optimal cardiac surgical care. Our Diversity Networks and Employee Resource Groups (ERGs) are building a sense of community, belonging, and activation for Medtronic employees. Medtronic supports diversity networks and ERGs focused in various areas such as gender, ethnicity, age, faith, sexual orientation, military veteran status, disability status and other shared affinities. Additional Information: Location: Individuals must reside within 60 minutes of Minneapolis-Saint Paul International Airport to successfully support this territory. Territory: This position will support a territory that includes MN, WI, N. MI, and ND. Travel: This position will require over 75% of travel including overnight travel. Equipment: This position will work on Cardiac Ablation Solutions CryoConsole and Cardiac Surgery Autolog platform, Hemostasis Management System, Automated Coagulation Timer, Bio-console 560 Controller and systems introduced in the future. We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That’s who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will… Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning These commitments set our team apart from the rest: Experiences that put people first. Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need. Life-transforming technologies. No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it’s about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care

Requirements

High School Diploma or equivalent required.
4 years of technical, clinical field service, or clinical customer support experience.
A Bachelor of Science degree in an Engineering discipline can be used in lieu of 4 years’ experience.

Nice To Haves

Bachelor’s degree in an Engineering discipline
Ability to apply engineering principles such as electrical, mechanical, thermodynamic, and biomedical to troubleshooting without complete technical documentation.
Ability to troubleshoot problems and technically diagnose medical equipment.
Excellent English writing and verbal communication skills
Experience in teaching technical subject matter
Excellent time management skills and detail oriented
Flexibility to travel frequently.
Ability to work independently, self-motivated and without direct supervision.
Extensive direct, face to face customer contact and interaction.
Ability to work closely with customers, listen to their issues and then develop a plan to increase confidence and satisfaction with AF/CS Solutions products and services.

Responsibilities

Perform installations, inspections, verification, corrective and preventive maintenance to ensure the successful operation of CV consoles and systems.
Maintain and submit technical records and documentation as per regulatory requirements.
Provide information from experience in the field to colleagues in the office as well as updates to the database.
Provide input to service processes to ensure continuous improvement and evolution of the Field Service organization. This includes the development and maintenance of Service documentation and procedures.
Provide input to Engineering and Manufacturing for upgrades to CV products.
Participate in the development and delivery of technical training to our distributors, partners, agents, and technically qualified representatives of the customer base.
Help facilitate the smooth introduction of new products to customers by participating in design improvement discussions.
Investigate, analyze, and recognize trends in technical data as it relates to CV products.
Participate in special projects as requested by the US Field Service Manager or designee.
Participate in and provide technical training to physicians, EP technicians and department managers at customer sites.
Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application. Must be able to drive approximately 75% of the time within assigned territory and will require overnight travel.

Benefits

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

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