Field Service Engineer III (TEM) - SF Bay Area, CA

Thermo Fisher Scientific • South San Francisco, CA

411d • $90,896 - $136,344

About The Position

The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for the on-site installation, servicing, and repair of complex electron microscopy equipment and systems. This role involves troubleshooting, conducting maintenance, and providing customer training, while also acting as a liaison between the company and its clients. The position offers opportunities for professional growth within the field services team and across the organization.

Requirements

• University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 5+ years of equivalent combination of education, skills and experience.
• 5+ years' experience operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems.
• Demonstrated ability to lead/coach others and complex technical issues.
• Ability to read and interpret schematics and troubleshoot complex systems.

Nice To Haves

• Experience with Ultra High Vacuum (UHV) systems is a plus.
• Familiarity with O-scopes and digital voltmeters.

Responsibilities

• Ensure customer needs are met by applying appropriate resources.
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order.
• Conduct on-site scheduled planned maintenance visits.
• Provide troubleshooting and repair support for customers and other field service personnel.
• Cultivate and develop positive working relationships with customers, system users, and company personnel.
• Complete technical training and identify specialist training based on microscopes in the region.
• Travel to customer sites to resolve problems or support other field service personnel.
• Complete and submit field service reports.
• Perform Preventative Maintenance on assigned tools.
• Train and mentor new field service engineers.
• Provide feedback to product quality teams and update system documentation.

Benefits

• Competitive remuneration and annual incentive plan bonus.
• Healthcare and a range of employee benefits.
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement.
• At least 120 hours paid time off (PTO) and 10 paid holidays annually.
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave).
• Accident and life insurance, and short- and long-term disability.
• Retirement and savings programs, including a competitive 401(k) U.S. retirement savings plan.
• Employees' Stock Purchase Plan (ESPP) allowing purchase of company stock at a discount.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Bachelor's degree