Field Service Engineer II (Western Region)

Daimler Truck AG•Los Angeles, CA

1d•$78,000 - $100,000•Remote

About The Position

This role involves providing onsite support to customers and service partners in the assigned West Coast area. The technician will be responsible for making repairs to coach-side issues like electrical, HVAC, suspension, chassis, and interior systems. They will also write damage and special incident reports on customer complaints and forward these to the Product Support Manager. The technician will also be responsible for completing recalls and product campaigns. Candidates must be located in Western Region territory, which includes: CA, OR, WA, AZ, UT, ID, and MT Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Position offers a starting salary range of $78,000.00- $100,000.00 USD Pay offered dependent on knowledge, skills, and experience Benefits include annual bonus program; 401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans. What You Drive at DTNA Advise and support customers in an assigned area for all service and maintenance topics. Maintain active, timely and accurate CRM records (Novis), reports and applicable logs. Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets Analyze customer complaints and write damage and special incident reports. Collaborate with product support manager to track and resolve these complaints. Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs. Support service partners in the degeneration of campaigns and recalls. Instruct the service personnel from customers in all service and maintenance topics. In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints Complete recall and campaign work on company and customer vehicles. Knowledge You Should Bring Bachelor’s degree in related field, or 6 years of relevant experience in lieu of degree. 2-4 years of relevant experience in automotive industry Excellent communication, presentation, interpersonal, problem-solving, and organizational skills. Proficient in MS Office, typical computer systems / skills High level of personal and professional integrity, honesty and accountability. Ability to travel regionally and internationally An attached resume is required Exceptional Candidates Might Have Understanding and ability to understand and to explain complex technical product in detail Outstanding customer service experience. CDL with P endorsement a plus #LI-Remote #LI-RR1 Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Billings, MT US, Los Angeles, CA US, Phoenix, AZ US, Portland, OR US, Salt Lake City, UT US, Seattle, WA US. Relocation assistance is not available for this position. Schedule Type: Remote At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future – building a cleaner, safer and more efficient tomorrow for all. That is what we are working toward - for all who keep the world moving. Additional Information This position is not open for Visa sponsorship or to existing Visa holders Applicants must be legally authorized to work permanently in the country the position is located in at the time of application Final candidate must successfully complete a criminal background check Final candidate may be required to successfully complete a pre-employment drug screen Contractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions EEO - Disabled/Veterans Daimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status. For an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. For TTY/TDD enabled call 503-745-2137 or toll free 866-355-6935. SHAPE YOUR FUTURE. CHANGE THE WORLD. Are you ready to join the inspired people who are helping shape the future of commercial vehicle manufacturing? Our employees enjoy lucrative benefits, competitive salaries and the opportunity to work in jobs across many functions—mechanical engineering and electrical engineering, accounting, sales & marketing, IT and more—both within our company and in our offices around the world.

Requirements

Bachelor’s degree in related field, or 6 years of relevant experience in lieu of degree.
2-4 years of relevant experience in automotive industry
Excellent communication, presentation, interpersonal, problem-solving, and organizational skills.
Proficient in MS Office, typical computer systems / skills
High level of personal and professional integrity, honesty and accountability.
Ability to travel regionally and internationally
An attached resume is required

Nice To Haves

Understanding and ability to understand and to explain complex technical product in detail
Outstanding customer service experience.
CDL with P endorsement a plus

Responsibilities

Advise and support customers in an assigned area for all service and maintenance topics.
Maintain active, timely and accurate CRM records (Novis), reports and applicable logs.
Work in effective, efficient partnership with product support manager and sales colleagues to achieve overall team targets
Analyze customer complaints and write damage and special incident reports.
Collaborate with product support manager to track and resolve these complaints.
Maintain and stock a service vehicle with appropriate tools and parts to complete field repairs.
Support service partners in the degeneration of campaigns and recalls.
Instruct the service personnel from customers in all service and maintenance topics.
In collaboration with the product support manager, develop and test repair solutions as well as installation instructions (service bulletins) for the elimination of customer complaints
Complete recall and campaign work on company and customer vehicles.

Benefits

annual bonus program
401k company contribution with company match up to 6% as well as non-elective company contribution of 3 - 7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans