Field Service Engineer II (Atlanta, GA)

Haemonetics

8d•Onsite

About The Position

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job Details Posting Description The Field Service Engineer (FSE 2) will support the Blood Management Centers onsite in the field and provide support to our Blood Centers. This role will currently require residency in close proximity to Atlanta Georgia with flexibility to travel as needed (please see travel requirement).

Requirements

BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military experience preferred.
2-5 years relevant experience
Must be highly motivated and have strong problem-solving ability
Excellent verbal and written communications skills
Must have good technical writing abilities
Must be able to work independently and as a team player
Computer experience and literacy a must
Familiarity with field alignments, electrical/electronics, and mechanical systems
Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work
Travel requirement: 65% depending on geography and customer utilization.

Responsibilities

Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Implementation and Sales
Serve as a focal point for problem resolution assistance to subsidiary or distributor support
Responsible for editing, writing, and modifying Service and Training manuals and SOPs
Install, upgrade, repair, and maintain instrument systems in defined territory
Provide technical support to staff, contractors and customers
Manage the Service Territory including distributor’s service staff
Respond to service requests and ensure customer satisfaction
Manage service parts inventory levels
Complete all required documentation in service tool (SFDC) same day as service
Provide timely and accurate reports as requested
Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.
Maintains routine contact with existing customer base
Accurately complete expense reports weekly
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.