Field Service Engineer II

Thermo Fisher Scientific • Boston, MA

79d

About The Position

When you join us at Thermo Fisher Scientific, you'll be part of a hard-working, dedicated team that shares your passion for exploration and discovery. Our company invests heavily in R&D, providing our employees with the chances to create meaningful contributions to the world. As a Field Service Engineer, you will be responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide comprehensive services on Chromatography and Mass Spectrometry systems, including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and eager to drive growth.

Requirements

• Associates Degree or high school diploma/GED with 5+ years of relevant experience; Bachelor's Degree in Chemistry, Sciences or related field is highly preferred
• 5+ years hands-on experience as a Service Engineer preferred or 3+ years experience working with scientific/medical equipment
• Hands-on experience with analytical instrumentation- Chromatography and Mass Spectrometry systems preferred
• Effective communication skills and establishing good customer rapport are essential
• Ability to prioritize service requests and produce clear and concise documentation
• Must be available to travel overnight up to 25% within the territory or other areas as required
• Ability to safely lift 50 lbs with assistance on occasion
• Ability to safely lift and carry 25-30 lbs continuously throughout the day
• Ability to bend, squat, stretch, and reach daily in a service function
• Maintain a valid driver's license in the state you reside and safe driving record
• Regular and Reliable Attendance

Responsibilities

• Perform on-site installation, repair, maintenance, qualification, and validation of Chromatography and Mass Spectrometry systems
• Work in conjunction with other ULS teams and Sales to ensure client-focused service
• Use customer management software to track service calls, manage parts inventories, and complete job tasks
• Review reports and documentation from customers, and inspect malfunctioning product to determine nature and scope of problem
• Analyze review and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action
• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs
• Analyze Chemistry and instrument reports in the process of diagnosing technical or application problems
• Provide a communication link between the customer and the company to ensure effective service
• Develop and conduct training on the safe operations of the equipment and demonstrate skills to trainees, including both team members and customers
• Other duties may be assigned

Benefits

• Competitive salary
• Annual incentive bonus plan
• 401K with company match up to 6%
• Tuition reimbursement
• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees