Field Service Engineer II Ranger/Traveler

Carl Zeiss

84d • $31 - $39 • Remote

About The Position

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team! The Field Support Engineer II operates as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction.

Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service with demonstrated travel experience.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Proven ability to work effectively while traveling 100% of the time with excellent adaptation skills for various environments.
• Ability to think through difficult customer issues and generate satisfactory customer satisfaction results while operating independently in remote locations.
• Must be self-directed, able to work independently with limited management oversight across multiple time zones and geographic regions.
• Must have excellent verbal and written communication skills for remote collaboration and diverse customer interactions.
• Must have strong computer skills and proficiency with mobile technology and remote access systems.
• Must be able to pass required training to service fine mechanics and optics.
• Advanced project and time management skills are required for coordinating multiple territories and travel logistics.
• Valid passport required for international travel.

Responsibilities

• Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations and upgrades per specific training, manuals and Carl Zeiss Meditec guidelines.
• Schedule, create, verify and/or modify customer visits across extensive geographic regions, traveling continuously to assess customers' needs.
• Complete and submit field service reports on a daily basis from various customer locations according to written procedures.
• Complete and submit comprehensive weekly expense reports covering extensive travel costs according to Carl Zeiss Meditec policies and procedures.
• Maintain spare parts inventory while traveling, ensuring proper storage and transportation according to company guidelines.
• Support revenue growth through the promotion and retention of service agreements across multiple markets through continuous customer visits.
• Interface with customers across diverse geographic locations in a professional, pleasant and calm demeanor.
• Instruct customers on operation and maintenance of equipment at various locations throughout assigned territories.

Benefits

• Medical
• Vision
• Dental
• 401k Matching
• Employee Assistance Programs
• Vacation and sick pay
• Performance Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Bachelor's degree