Field Service Engineer II Ranger/Traveler

ZEISS Group • Golden, CO

79d • $31 - $39

About The Position

As a Field Support Engineer II at ZEISS, you will operate as a mobile technical specialist with significant travel requirements, installing, repairing, upgrading, and performing preventative maintenance on Carl Zeiss Meditec instrumentation across multiple territories nationwide. This role requires continuous travel to customer locations throughout the United States, representing Carl Zeiss Meditec with the highest level of professionalism while achieving exceptional customer satisfaction. The position demands complete mobility and flexibility, with responsibility for all company-issued property while operating from various field locations in accordance with company policies.

Requirements

• Minimum of three (3) years of related experience in Electronics, Fine Mechanics, Optics or Medical Field Service.
• BS in Electronics, Engineering, or Computer Technology and related fields preferred.
• A+ and Net+ certification preferred.
• Proven ability to work effectively while traveling 100% of the time.
• Excellent verbal and written communication skills for remote collaboration.
• Strong computer skills and proficiency with mobile technology and remote access systems.
• Ability to pass required training to service fine mechanics and optics.
• Advanced project and time management skills.

Nice To Haves

• Experience with customer service in a technical field.
• Familiarity with medical equipment and diagnostics.
• Ability to adapt to various regional business cultures.

Responsibilities

• Diagnose and repair all designated products across multiple service territories through continuous travel, including preventative maintenance, installations, and upgrades.
• Schedule, create, verify and/or modify customer visits across extensive geographic regions.
• Complete and submit field service reports on a daily basis from various customer locations.
• Complete and submit comprehensive weekly expense reports covering extensive travel costs.
• Maintain spare parts inventory while traveling, ensuring proper storage and transportation.
• Support revenue growth through the promotion and retention of service agreements across multiple markets.
• Interface with customers across diverse geographic locations in a professional manner.
• Instruct customers on operation and maintenance of equipment at various locations.

Benefits

• Medical, Vision, and Dental insurance.
• 401k Matching.
• Employee Assistance Programs.
• Vacation and sick pay.
• Performance Bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees