Field Service Engineer II, Immunoassay

Lighthouse Lab Services•Dallas, TX

1d•$30 - $35

About The Position

Lighthouse Lab Services is looking for a Field Service Engineer II to join their team. The Field Service Engineer II performs tasks within a wide scope of laboratory functions affecting laboratory equipment. This position is responsible for managing internal equipment assets and assisting clients with same, including basic phone support, routine maintenance, troubleshooting, repairs, and installations as well as customer training for routine maintenance vendor management and coordination. This position is full-time and includes weekends as needed to meet the demands of current work volume. This position requires up to 80% travel to offsite laboratories.

Requirements

Associate’s degree in Medical Laboratory Sciences, Engineering, Medical Technology, Clinical Laboratory Science, or closely related field.
Minimum of 5 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs.
This experience should have included automated chemistry service and maintenance.
Consummate laboratory skills in a fast-paced clinical laboratory environment with an in-depth knowledge and skill in troubleshooting and problem-solving procedures.
Exceptional professionalism.
Uses sound judgement in escalating appropriate issues to manager.
Quality oriented approach.
Ability to effectively communicate results.
Well-developed written and verbal skills.
Impeccable organizational and time management skills.
Ability to work/communicate effectively with all levels of staff and clients.
Ability to work in a fast paced and rapidly changing environment with pressure to meet deadlines.
Willingness to be flexible.
Exceptional attention to detail and accuracy.
Ability to work independently and cohesively as part of a team.
Ability to prioritize and perform multiple tasks in a dynamic environment.
Exemplifies characteristics of being a good trainer and people manager.

Nice To Haves

Experience with biological sample preparation is helpful but not required.

Responsibilities

Perform routine and incident-based EIA instrumentation maintenance and repairs.
Provide remote and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
Inspect, evaluate, and advise on instrument condition and valuation.
Coordinate and provide offsite and onsite installations of equipment.
Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
Coordinate with and advise on vendors providing services for instrumentation.
Proactively promote client satisfaction.
Assists in leading the tracking and completion of projects as directed.
Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
Has an ability to work independently and as part of team.
This position will require overnight travel with traveling up to 80% of the time.