Field Service Engineer II, ImmunoDiagnostics

Thermo Fisher Scientific • NJ

119d

About The Position

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. At Thermo Fisher Scientific, each one of our 100,000 plus extraordinary minds has a unique story to tell. Join us and give to our singular mission—enabling our customers to make the world healthier, cleaner and safer. Our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle sophisticated analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory efficiency. Each one of us contributes to our unique mission every day. The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both efficiency and cost savings in clinical laboratories around the world.

Requirements

• Associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience.
• 1+ years of experience in related life sciences, biomedical engineering and/or technical customer-facing roles preferred.
• Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems.
• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
• Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering skill.
• Ability to acquire and possess a valid driver's license, with a clean Motor Vehicle report.
• Ability to travel up to 85% (overnight), often in less than 1 days’ notice via automobile or airplane.
• Ability to travel within assigned territory up to 100% of the time with less than a day’s notice via automobile.

Nice To Haves

• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
• Biohazard training, safety equipment and following SOPs will minimize the exposure.

Responsibilities

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.
• Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
• Increase technical proficiency level servicing instruments by completing in-person or online training courses.
• Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• May be required to complete other related duties as the need arises and/or assigned.

Benefits

• Competitive remuneration
• Annual incentive plan bonus
• Healthcare
• A range of employee benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees