Field Service Engineer II (Electron Microscopy)(Indianapolis, IN - REMOTE)

Thermo Fisher Scientific • OH

79d

About The Position

The Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales. Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges. The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization.

Requirements

• University degree/Bachelor degree in electronics, physics, engineering, computer science or similar field preferred; or 2+ years of equivalent combination of education, skills and experience
• Demonstrated ability to lead/coach others
• Demonstrated ability to lead complex technical issues
• Ability to partner effectively with customers and colleagues
• Thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems
• Excellent interpersonal communication, collaboration/building, time management, organizational, problem solving, conflict management and customer service skills
• Proven ability to fix complex systems and subsystems down to component level
• Ability to read and interpret schematics
• Required to read, write, and speak English fluently
• Must possess a valid driver’s license and passport and travel regionally and internationally as required
• Must be willing to travel 25-50% of the time

Nice To Haves

• Experience with Ultra High Vacuum (UHV)
• Experience operating O-scopes, digital voltmeter and logical problem solving
• Familiar with UHV phenomenon and technology

Responsibilities

• Ensure customer needs are met applying appropriate resources
• Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
• Conduct on-site scheduled planned maintenance visits
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users and company personnel
• Successfully complete technical training and complete specialist training based on microscopes in the region
• Proactively seek out additional learning opportunities both inside and outside of the region
• Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
• Complete and submit field service reports
• Perform Preventative Maintenance on assigned tools
• Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
• Provide training for customers and users on system maintenance
• Train and mentor new field service engineers
• Provide feedback to product quality teams
• Update and correct various Thermo Fisher system documentation
• Provide recommendations for various reports including identifying and isolating unique problems with system
• Act as a subject expert and resource for training

Benefits

• Transportation support
• Company phone
• Company laptop
• Bonus
• 401k
• Healthcare
• Employee assistance program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees