Field Service Engineer II, Analyzer
About The Position
Field Service Engineer II - Immunoassay Location: 80% travel - Dallas, TX area Compensation: $30-35/hour + benefits Lighthouse Lab Services is the nation's premier medical laboratory consulting, management, and recruiting company with a collaborative team of scientists, consultants, field service engineers, and industry experts. We are a dedicated team of professionals who value innovation, quality, and a commitment to making quality lab testing more accessible . Position Overview The Field Service Engineer II performs tasks within a wide scope of laboratory functions affecting laboratory equipment. This position is responsible for managing internal equipment assets and assisting clients with same, including basic phone support, routine maintenance, troubleshooting, repairs, and installations as well as customer training for routine maintenance vendor management and coordination. This position is full-time and includes weekends as needed to meet the demands of current work volume. This position requires frequent travel to offsite laboratories.
Requirements
- Associate or Bachelor’s degree in medical laboratory sciences, Engineering, Medical Technology, Clinical Laboratory Science, or related technical discipline.
- Minimum of 5 years in industrial/clinical laboratory experience that included performing routine and incident-based instrumentation maintenance and repairs.
- This experience should have included automated chemistry service and maintenance.
- This position will require overnight travel with travel up to 80% of the time and requires a valid driver's license.
Nice To Haves
- Experience with biological sample preparation is helpful but not required.
- Preferred specialized expertise in OEM platforms such as Beckman Coulter AU Series automated chemistry analyzers, Thermo Indiko, and/or Abbott BioLis ImmTox.
Responsibilities
- Perform complex on-site service and repair tasks, including installation, preventive maintenance, troubleshooting, and calibration of immunoassay instruments and associated automation.
- Provide remote phone support and onsite troubleshooting and maintenance guidance to internal team members as well as for clients.
- Serve as a senior point of contact for escalated technical issues and provide mentorship to junior FSEs.
- Maintain a high level of customer satisfaction by ensuring prompt response, clear communication, and technical excellence.
- Coordinate and provide offsite and onsite installations of equipment.
- Document service calls accurately in the CRM system
- Evaluate and advise on laboratory space and upfitting requirements appropriate for selected instrumentation across client laboratories.
- Coordinate with and advise on vendors providing services for instrumentation.
- Maintain appropriate inventory of parts and tools to support efficient service delivery.
- Leading the tracking and completion of projects as directed.
- Completes all administrative duties, including but not limited to, expense reporting, parts ordering, and making travel arrangements.
Benefits
- Medical, Vision, and Dental insurance
- 15 days Paid Time Off to start (vacation and sick days)
- 10 Paid Holidays
- 401(k) retirement plan with up to 4% Company match
- Company-paid Life + AD&D, Short- and Long-Term Disability
- Paid Volunteer Time Off
- Partially Paid Medical Leave / Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
101-250 employees
