Field Service Engineer I

GE HealthCare

3d•Onsite

About The Position

The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment and driving customer satisfaction through Service Excellence. This role requires the candidate to work onsite at our customer locations. To provide onsite customer support, candidate needs to be willing to work in the Central MA area. GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Associates degree or Bachelor’s degree in a technical discipline OR; equivalent military education; OR a participant in the formal GE Healthcare Biomedical or Field Engineer Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED with a minimum 4 years of experience servicing electronic, mechanical, electrical, IT or medical equipment.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Valid Driver’s License
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends for critical issues and coverage as necessary.
Must be able to meet customer vendor credentialing requirements.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Ability to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch and squat, kneel and crawl, sit and stand for long periods of time. Must also be able to reach at, above and below shoulder level, flex and extend neck and have good hand and finger dexterity.

Nice To Haves

Experience troubleshooting and responding to customer concerns.
Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy-to-understand manner.
Able to establish good relationships with customers and staff.
Adapts to the team and builds team spirit.
Keeps up to date with competitor information and market trends.
Six Sigma trained/certified.

Responsibilities

Basic troubleshooting, installation, maintenance and service repair needs on designated equipment.
Completing Preventative Maintenance and Field Modification Instruction.
Ordering and managing repair parts cycle times.
Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner.
Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Maintaining tools and test equipment properly and ensuring they are calibrated.
Meeting Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Managing vendors’ service delivery processes in compliance with GE Healthcare policies.
Utilizing the escalation process to resolve customer service delivery issues and conducting root cause analysis that will lead to effective problem solving.
Participating in sales opportunities such as contract renewals and assist with promoting and implementing revenue programs.
Working as a member of the local team to provide efficient service delivery to all accounts within assigned area.
May include training of clinical staff on designated equipment.