Field Service Engineer I

TransMedics, Inc.•Andover, MA

3d•Remote

About The Position

Please note that this position is not available for visa sponsorship, and we are unable to take over existing employment visa sponsorships POSITION SUMMARY This position is responsible for, but not limited to, the following: Install, repair, and maintain Organ Care Systems at internal and external customer sites Complete reports and documentation for service activities in a timely and accurate manner Enter data from the completed service activities into the required databases in a timely manner Maintain test equipment utilized in service activities Drive customer satisfaction through service excellence Perform other TransMedics tasks and duties as required This role will be based remotely near one of the following areas: Atlanta, Georgia Durham, North Carolina MANAGEMENT RESPONSIBILITIES This position manages the following positions on a daily basis. This position will not have management responsibilities. PHYSICAL ATTRIBUTES Must be able to travel up to 80% of the time Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.) Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice, and be available nights and weekend MINIMUM QUALIFICATIONS BS in an engineering discipline, AA in an engineering discipline plus a minimum of five years’ experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience Demonstrated ability to assemble and disassemble highly complex electromechanical systems Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices Must have valid driver's license and valid passport PREFERRED QUALIFICATIONS Excellent verbal and written communication skills and interpersonal skills Ability to work calmly and effectively under pressure and maintain a positive attitude Computer skills include Microsoft Word and Excel Must be reliable and able to work independently Must be detail oriented and highly organized with strong multitasking and prioritization skills Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner Ability to speak a foreign language is a plus Every Organ Wasted is a Life Not Saved. TransMedics, Inc. is a commercial-stage medical technology company transforming organ transplant therapy for patients worldwide. Our mission is to help save more patients’ lives by increasing access to viable donor organs for those who are awaiting an organ transplant. To accomplish this mission, we partner closely with transplant stakeholders worldwide and help expand their access to healthy donor organs, while delivering the highest quality technology, service, clinical care and outcomes. Driven by a passion for improving patient care, we make the impossible possible and keep our employees at the center of everything we do. Together, we strive to enhance the quality of life for transplant recipients and their families, fostering hope and healing in the journey toward better health. Maximize your potential at TransMedics, Inc. www.TransMedics.com TransMedics is committed to equitable and transparent compensation. The expected base salary range for this role is $76,950.00 -$96,050.00, which represents the company’s current good-faith estimate of compensation for this position. Actual salary will depend on factors such as, but not limited to, candidate experience, qualifications, skills, and the specific work location. This role may also be eligible for bonuses, equity, and a comprehensive benefits package (medical, dental, vision, retirement savings, paid time off, and wellness resources). We comply with all U.S. pay transparency laws and do not request or consider salary history. Employee Benefit: Medical with Health Reimbursement Account through Blue Cross/Blue Shield of MA Dental Vision Healthcare Flexible Spending Account Dependent Care Flexible Spending Account Short Term Disability Long Term Disability 401K Plan Pet insurance Employee Stock Purchase Plan TransMedics is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, marital status, age, disability or protected veteran status, or any other characteristic protected by law. We are committed to creating an inclusive environment for all employees. Welcome to TransMedics Careers! Our Vision is to help save more patients' lives by becoming the trusted partner to transplant stakeholders worldwide and delivering the highest quality technology, service and clinical care. TransMedics Group, Inc. (TMDX) is a commercial-stage medical technology company transforming organ transplant therapy for end-stage organ failure patients across multiple disease states. We developed the Organ Care System, or the OCS™, to replace a decades-old standard of care that we believe is significantly limiting access to life-saving transplant therapy for hundreds of thousands of patients worldwide. Our innovative OCS technology replicates many aspects of the organ’s natural living and functioning environment outside of the human body. As such, the OCS represents a paradigm shift that transforms organ preservation for transplantation from a static state to a dynamic environment that enables new capabilities, including organ optimization and assessment. In concert with our OCS technology platform and OCS Connect™ app, which enables TransMedics and transplant clinicians to efficiently track, coordinate & communicate resource logistics for donor organs procured and maintained on OCS™, TMDX launched its National OCS™ Program (NOP) in 2022: 16 regional hubs across the U.S. staffed by a dispersed workforce of experienced, on-staff OCS Perfusion Specialists & Cardiothoracic and Abdominal Donor Procurement Surgeons. These resources are mobilized on-demand via our own dedicated ground & aviation transportation logistics network, to retrieve and deliver allocated donor organs from anywhere in the U.S. – aiding U.S. Transplant Centers in bidding farewell to the time & distance limitations of cold storage & expand the pool of viable donor organs for their transplant recipients.

Requirements

BS in an engineering discipline, AA in an engineering discipline plus a minimum of five years’ experience providing field service for complex medical devices in hospital settings, or equivalent combination of education and experience
Demonstrated ability to assemble and disassemble highly complex electromechanical systems
Strong analytical problem-solving skills and trouble shooting skills of complex electromechanical devices
Must have valid driver's license and valid passport
Must be able to travel up to 80% of the time
Physical ability to uncrate and crate an Organ Care System and to lift service tool kits (up to 50 lbs.)
Must be able to manage high volume domestic/international travel schedule and have the ability to travel both internationally and domestically upon short notice, and be available nights and weekend

Nice To Haves

Excellent verbal and written communication skills and interpersonal skills
Ability to work calmly and effectively under pressure and maintain a positive attitude
Computer skills include Microsoft Word and Excel
Must be reliable and able to work independently
Must be detail oriented and highly organized with strong multitasking and prioritization skills
Outstanding customer interaction skills with a demonstrated track record dealing with hospital customers in a positive and professional manner
Ability to speak a foreign language is a plus

Responsibilities

Install, repair, and maintain Organ Care Systems at internal and external customer sites
Complete reports and documentation for service activities in a timely and accurate manner
Enter data from the completed service activities into the required databases in a timely manner
Maintain test equipment utilized in service activities
Drive customer satisfaction through service excellence
Perform other TransMedics tasks and duties as required