Field Service Engineer I-Charlotte, Asheville, Greensboro, Salisbury, NC Job Details | Olympus Corporation of the Americas

Olympus•Matthews, NC

65d•Onsite

About The Position

The Field Service Engineer (FSE) services and maintains all product lines for Olympus America medical products. Under supervision of Manager and Senior FSE Trainer, the FSE will service and provide expert level technical support to assigned equipment.

Requirements

Associate degree in electronics, computer science, or related technical discipline, or minimum of four years of equivalent experience (including military technical experience).
Minimum one to three years as a Field Service Engineer or equivalent experience.
Must have a valid driver's license.
Basic understanding of computer systems, video, audio, and control system concepts, along with solid working knowledge of electronics, personal computer hardware, and software.
Experience working with and troubleshooting electromechanical/microprocessor-based products.
Experience with Microsoft Office applications.
Proven ability to work under pressure, articulate technical and user needs clearly, and make effective decisions while communicating solutions.
Strong customer service skills with the ability to work effectively with field personnel, management, and customers.
Self-starter who works independently with minimal supervision, highly organized, capable of multi-tasking, setting priorities, and scheduling work activities.
Excellent communication and presentation skills, and a strong ability to foster teamwork.
Ability to travel (>60%), including overnight and short-notice travel.
Ability to work flexible hours as required, including weekends.
Employees must adhere to all customer and vendor credentialing requirements when visiting medical facilities.

Nice To Haves

Bachelor's degree.
Experience with medical devices.
CompTIA Net+, CompTIA A+, or other similar industry-recognized certifications.
Working knowledge of networking, hospital information systems, and DICOM or PACS systems.
Experience working with and troubleshooting video display and video routing systems.

Responsibilities

Establish and maintain a high level of customer satisfaction with assigned products, support, and service.
Respond to customer inquiries, maintain a good customer service reputation by complying with all regulatory requirements, and all aspects of the company's quality systems.
Train customers on the basic operation and use of assigned products.
Provide feedback concerning product questions, workflow issues, performance anomalies encountered in the field, and make recommendations for service improvements.
Perform new equipment installations, upgrades, post-installation testing, troubleshooting, and all other aspects of technical support for all assigned products.
Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner.
Open communication with the Territory Sales Representative.
Provide support at conventions, trade shows, and customer trials.
Establishes, develops, or maintains field contact with key customers, clinicians, and researchers, and other decision makers in assigned accounts, including travel to customer facilities and onsite support.