Field Service Engineer I

Meso Scale Diagnostics, Llc. • Gaithersburg, MD

108d • $67,900 - $100,975

About The Position

The Field Service Engineer is responsible for installation, preventive maintenance, repair, and all other instrument services for MSD equipment in their assigned region. Extensive travel is to be expected, both within their territory and elsewhere as required.

Requirements

• Associate's degree in an engineering discipline.
• Minimum 3 years of experience in field service.
• Experience using basic hand tools and inspection equipment required.
• A background in the life science drug discovery marketplace is a plus.

Nice To Haves

• Working knowledge of instrument repair with a strong understanding of mechanical & electronic dynamics.
• Familiar with ISO Standards and Good Manufacturing Practices.
• Proficiency in Salesforce or other similar CRM systems is a plus.

Responsibilities

• Perform Installation, Operational and Performance Qualification (IQOQPQ) of MSD instruments at customer sites.
• Perform preventive maintenance and repairs on MSD instruments in the field.
• Troubleshoot issues and remotely assist customers via phone and email.
• Perform unscheduled maintenance if necessary.
• Maintain accurate and up-to-date records for services rendered.
• Specific duties may vary depending upon departmental requirements.

Benefits

• Medical, dental, and vision coverage, along with prescription benefits.
• 401(k) plan with company matching.
• Flexible spending accounts.
• Company-paid short- and long-term disability insurance.
• Group life and accidental death and dismemberment insurance.
• Paid vacation, paid sick leave, paid holidays, and paid parental leave.
• Employee assistance program.
• Fitness club membership contribution.
• Pet insurance.
• Identity theft protection.
• Home and auto insurance discounts.
• Optional supplemental life insurance.

What This Job Offers

• Career Level: Entry Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree