Field Service Engineer I (New York)

Cytek Biosciences Inc

116d

About The Position

The Field Service Engineer I will be responsible for visiting customer sites to install, troubleshoot and maintain equipment. Candidates based in New York would be preferred for this position.

Requirements

• Bachelor's degree in Life Sciences, Engineering, or technical Military service preferred
• 4-year Previous experience in Flow Cytometry in a lab setting is a plus, but not required.
• Previous experience in Flow Cytometry Repair is a plus, but not required
• Have a basic understanding of biology as it relates to flow cytometry.

Responsibilities

• Install, troubleshoot, and repair flow cytometers and Cytek Upgrade products with proficiency in a timely manner.
• Work professionally and courteously as an individual with Cytek’s customers in continuous support of Cytek’s reputation of service excellence.
• Identify customer needs and contribute to improvements in Cytek products.
• Manage the daily schedule to ensure appropriate priority is placed upon urgent customer needs while setting customer expectations for issues of less urgency.
• Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
• Complete all business related transactions to include Field Service Reports, Instrument Qualification Reports, Parts Return Tags, and Travel Expenses in a timely manner with high accuracy.
• Manage personal Service spare parts inventory to ensure accuracy and currency on a regular basis.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees