Field Service Engineer I - (Dallas Fort Worth, TX)

Thermo Fisher Scientific • Fort Worth, TX

399d • Remote

About The Position

The IDD Field Service Engineer (FSE) at Thermo Fisher Scientific is responsible for providing exceptional on-site service for complex blood test systems used in hospitals and commercial laboratories. This role requires technical expertise, strong customer service skills, and the ability to work independently in a remote setting. The FSE will perform repairs, preventive maintenance, and installations while ensuring compliance with internal policies and Good Documentation Practices (GDPs).

Requirements

• Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical, or equivalent combination of skills and experience.
• Minimum 3+ years of experience in related life sciences, biomedical engineering and/or technical customer-facing roles.
• Experience with operating, fixing, repairing, and calibrating sophisticated analyzers or systems.
• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.
• Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering skill.

Nice To Haves

• Biohazard training and safety equipment knowledge.
• Ability to maintain Vendor Credentialing for access to customer locations.

Responsibilities

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.
• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.
• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts.
• Display integrity, understanding, tact, fairness, and technical knowledge in all customer interactions.
• Collaborate with internal partners to resolve customer issues and improve processes.
• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or Advanced Operators.
• Increase technical proficiency level servicing instruments by completing in-person or online training courses.
• Handle travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.
• Complete other related duties as assigned.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance plans.
• 401(k) retirement savings plan with company matching.
• Paid time off and holidays.
• Opportunities for professional development and training.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Computer and Electronic Product Manufacturing
• Education Level: Associate degree
• Number of Employees: 10,001+ employees