Field Service Engineer - HMI

ASML•Chandler, AZ

3d•Onsite

About The Position

Introduction to the Job The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region. The Field Service Engineer - HMI has daily interaction with customer and interfaces often with specific senior engineers, line managers, internal stakeholders, and the external customer. You will be responsible for independent problem solving and executing the defined action plans for regular and irregular maintenance activities. In addition, you will run diagnostics and maintenance, whilst being reviewed on end results. Please note this role sits within the local HMI Sustaining team.

Requirements

Bachelor’s degree in an Engineering field.
0–4 years experience of hands-on experience (industry or academic) with mechanical systems, pneumatics, hydraulics, electronics, or semiconductor processes.
Proficiency in MS Office; Excel VBA.
Customer-focused mindset from academic or professional settings.
Basic programming skills in MATLAB, Python, SQL, or similar.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.
Ability to complete assignments with attention to detail and high degree of accuracy.
Proven ability to perform effectively in a demanding environment with changing workloads and deadlines.
Result driven-demonstrate ownership and accountability.
Identifies bottlenecks and drives improvements.
Work independently or as part of a team and follow through on assignments with minimal supervision.
Demonstrate open, clear, concise and professional communication.
Ability to establish and maintain cooperative working relationships with manager, co-workers and customer.
Work according to a strict set of procedures within the provided timelines.
Qualified candidates must be legally authorized to access such controlled technology prior to beginning work.

Responsibilities

Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports.
Prepare written technical reports on an independent basis.
Maintain and service HMI equipment at customer site in clean room working up to 12 hours in a clean room Gore-Tex suit.
Periodically install new equipment, perform upgrades on existing equipment and system relocations.
Comfortable asking for help where needed and utilizing the escalation process-includes 2L Tech Support, applications, & 3L Global Support Center by providing clear technical communication & problem statement clarification.
Advise customer on actions to correct system malfunctions.
Interface daily with external customer-train in use and maintenance of equipment, answer questions and provide technical assistance.
Interface with internal customers-junior and senior engineering equipment and apps, line manager level.
Coach junior engineers in their growth and development.
Provide inputs for improvement proposals based on post-mortems and drive to solution as much as possible.
Contribute to work preparation thru creation of technical action plans with consultation (TS/Apps/GSC).