Field Service Engineer - Fargo, ND

About the position

Beckman Coulter Diagnostics is dedicated to advancing and optimizing the laboratory to move science and healthcare forward. The Field Service Engineer is responsible for supporting the needs of clients, which directly impacts patient health and overall well-being. This position is part of the Service Organization located in Fargo, ND and will be fully remote. The role involves troubleshooting, installation, preventative maintenance, and service repair needs on Beckman Coulter equipment. The Field Service Engineer will report to the local Field Service Supervisor and will be part of the Northland Field Service Team.

Responsibilities

• Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
• Provide excellent and efficient service to Beckman Coulter's customers, along with technical training on products.
• Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
• Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.
• Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
• Foster collaboration by assisting with the training of newer Field Service Engineers.

Requirements

• Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
• 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
• Hold a current valid driver's license and good driving record over the last three years.
• Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
• Ability to lift, lower and carry up to 50 lbs. unassisted.
• Ability to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
• Good hand and finger dexterity.

Nice-to-haves

• 3+ years' experience of advanced troubleshooting.
• Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.
• A technical college major such as biomed, engineering, or related.

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Bonus/incentive pay