Field Service Engineer (Electron Microscopy)(Memphis, TN REMOTE)
About The Position
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. The Field Service Engineer for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific performs on-site installation, alignment and repair of sophisticated equipment and systems (e.g. Electron Microscopy (EM)). Engineers validate operational quality of system equipment; advise customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of analytical instruments serving the electronics research and manufacturing industries. The Field Service Engineer will join a diverse team with skills ranging from sophisticated computer networks, precision mechanics, high voltage electronics, vacuum theory, particle beams, optics, and chemistry. This role invites the candidate to grow and learn in a challenging culture of shared purpose and drive! Territory & Travel: The ideal candidate will be located in the Memphis, TN area, the primary territory, and will support customers in the region requiring up to 75% travel.
Requirements
- University degree or equivalent combination of technical education and experience on sophisticated systems, or equivalent military experience
- 5+ years' experience using SEM, TEM, FIB, circuit analysis, or similar systems
- Ability to partner effectively with customers
- Excellent interpersonal communication skills; must have a professional working proficiency in English
- High level of proficiency on Windows software, network knowledge, current computer hardware
- Must have ability to obtain a valid passport and travel regionally and internationally as required
- Must possess a valid driver’s license
- Physical requirements include the ability to lift up to 50 lbs.
- Able to secure entrance to US Government laboratories and facilities, if required
Responsibilities
- Conduct on-site installations across the region
- Conduct on-site scheduled planned maintenance visits per commitments and schedule
- Provide troubleshooting and repair support for customers and other field service personnel
- Cultivate and develop positive working relationships with users and colleagues
- Complete technical training, as required
- Travel, often on short notice, to customer sites to resolve problems
- Advise external customers, manufacturing and internal customers thru effective communication
- Partner with colleagues as mentee and mentor to continue personal and team development
- Contribute to continuous improvement efforts for Service, documentation, and product factories
- Collaborate with application scientists, technical support engineers, and customers to resolve complex customer challenges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
