Field Service Engineer - Electrical

INNIO•Midland, TX

171d

About The Position

At Revolution Power Solutions (RPS), a division of INNIO Waukesha Engines, we design and deliver turnkey power solutions that thrive under extreme conditions. Whether you’re in oil & gas, power generation, or industrial operations, we provide fuel-flexible, overbuilt systems that perform when it matters most. ‍ Why Join Revolution Power Solutions? Be part of an innovative and fast-growing team developing cutting-edge power generation and oilfield solutions. If you have a passion for mechanical design, problem-solving, and product development, we want to hear from you! Role Summary: The Field Service Engineer - Electrical will be responsible for assisting internal technicians, end-customers, and OEM's in advanced troubleshooting, failure analysis, warranty, start-ups and on-site training, as required to meet the customers' needs.

Requirements

Bachelor’s Degree from an accredited university or college (or a High School Diploma with a minimum of 4 years of experience in a support or maintenance engineering position).
Minimum of 7 years’ experience servicing and troubleshooting internal combustion engines, generators, gensets, transmissions, hydraulic fracturing and/or power generation equipment.
2+ year Field experience on advanced troubleshooting.
Legal authorization to work in the U.S without Visa sponsorship.

Nice To Haves

Strong computer and analytical skills.
Strong interpersonal skills with customer, peers, team members.
Ability to work across organizational boundaries and to work in cross-functional and cross-regional teams.
Demonstrated solid communicator - written and oral.
Knowledge of Microsoft Office Word, Excel and Power Point software.
Demonstrates accuracy and thoroughness.
Live in the Midland/ Odessa area or willing to relocate into this geography.

Responsibilities

In addition to commissioning and new product support, this position will provide advanced technical support/resolution to end-customers focusing on mechanical systems such as engines, pumps, transmissions, etc.
Develop scope of work to be executed by Field Service Technician.
Provide troubleshooting direction to Field Service Technicians.
Confidently handle escalations and interface with other products outside of their core area.
Act as interface between customer and the business.
Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions.
Identify and report all customer quality or compliance concerns immediately to the organization.
Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions.
Submit detailed reports concerning inspections, service work, failure analysis, and regional activities.
Support Root Cause Analyses and site investigations of equipment issues/failures and present findings to the channels and customers.
Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve/escalate cases as needed with limited or no supervision.
Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities.