Field Service Engineer - Electrical

INNIO-posted 4 months ago
Full-time • Mid Level
Midland, TX
1,001-5,000 employees
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At Revolution Power Solutions (RPS), a division of INNIO Waukesha Engines, we design and deliver turnkey power solutions that thrive under extreme conditions. Whether you’re in oil & gas, power generation, or industrial operations, we provide fuel-flexible, overbuilt systems that perform when it matters most. ‍ Why Join Revolution Power Solutions? Be part of an innovative and fast-growing team developing cutting-edge power generation and oilfield solutions. If you have a passion for mechanical design, problem-solving, and product development, we want to hear from you! Role Summary: The Field Service Engineer - Electrical will be responsible for assisting internal technicians, end-customers, and OEM's in advanced troubleshooting, failure analysis, warranty, start-ups and on-site training, as required to meet the customers' needs.

  • In addition to commissioning and new product support, this position will provide advanced technical support/resolution to end-customers focusing on mechanical systems such as engines, pumps, transmissions, etc.
  • Develop scope of work to be executed by Field Service Technician.
  • Provide troubleshooting direction to Field Service Technicians.
  • Confidently handle escalations and interface with other products outside of their core area.
  • Act as interface between customer and the business.
  • Perform duties in compliance with all applicable departmental and divisional quality procedures and work instructions.
  • Identify and report all customer quality or compliance concerns immediately to the organization.
  • Leverage the latest technology and tools (e.g. predictive analytics and myPlant) to identify and execute proactive maintenance interventions.
  • Submit detailed reports concerning inspections, service work, failure analysis, and regional activities.
  • Support Root Cause Analyses and site investigations of equipment issues/failures and present findings to the channels and customers.
  • Take ownership of service cases either remotely or on-site and bring them to final resolution. Involve/escalate cases as needed with limited or no supervision.
  • Communicate fleet and product issues to the engineering teams, commercial teams and product line managers to identify new opportunities.
  • Bachelor’s Degree from an accredited university or college (or a High School Diploma with a minimum of 4 years of experience in a support or maintenance engineering position).
  • Minimum of 7 years’ experience servicing and troubleshooting internal combustion engines, generators, gensets, transmissions, hydraulic fracturing and/or power generation equipment.
  • 2+ year Field experience on advanced troubleshooting.
  • Legal authorization to work in the U.S without Visa sponsorship.
  • Strong computer and analytical skills.
  • Strong interpersonal skills with customer, peers, team members.
  • Ability to work across organizational boundaries and to work in cross-functional and cross-regional teams.
  • Demonstrated solid communicator - written and oral.
  • Knowledge of Microsoft Office Word, Excel and Power Point software.
  • Demonstrates accuracy and thoroughness.
  • Live in the Midland/ Odessa area or willing to relocate into this geography.
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