Field Service Engineer- DXR/IGT (Travel/Remote: Denver, CO)

Philips • Denver, CO

397d • $63,710 - $109,200

About The Position

The Field Service Engineer for DXR/IGT at Philips is responsible for customer relationship management, utilizing technical knowledge to install, troubleshoot, service, and maintain diagnostic imaging equipment at customer sites. This role emphasizes exceptional customer service, adherence to regulatory requirements, and effective teamwork to enhance service delivery and operational efficiency.

Requirements

• 2+ years of experience in a diagnostic imaging service environment or 4+ years in electromechanical industries.
• Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
• Associate Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.
• Ability to work in various environments including office, remote, and healthcare settings.

Nice To Haves

• Preferred experience in IGT/X-ray.
• Experience with radiation sources and/or radioactive materials.

Responsibilities

• Provide exceptional customer service by adhering to customer entitlements and meeting commitments.
• Understand the customer's business and competitive environment to generate service revenue.
• Participate actively as a member of the regional work team to improve processes and identify training gaps.
• Perform all administrative duties within established regulatory requirements and timeframes.
• Utilize tools and resources to resolve customer and system problems timely and effectively.
• Complete preventative maintenance, Field Change Orders, installations, and related tasks.

Benefits

• Generous PTO
• 401k with up to 7% match
• HSA with company contribution
• Stock purchase plan
• Education reimbursement
• Field service and lead generation incentive bonus plans
• On-call pay
• Training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Repair and Maintenance
• Education Level: Associate degree